Publicat 09 Ian 2019 | Reactualizat 06 Feb 2019 | Expiră 09 Feb 2019

Collections & Disputes Officer with Greek

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Candidatul ideal

-Written and spoken ability to communicate in Greek for client interaction (B2-C1);
-Good English (B2);
-Relevant experience in collection or a similar field (customer service) is a plus;
-Experience with accounting systems, cash applications, customer service, SAP would be a plus;
-Competent Microsoft Office user: Excel, Word and Power Point;
-Ability to solve urgent matters and work under pressure;
-Ability to prioritize and schedule workload;
-Reliable, active approach striving for process improvement;
-Responsibility, accuracy;
-Team player.

We offer:
- Relocation package for candidates from other cities/ countries;
- Attractive benefits package including: coverage of public transportation, private medical services, private pension, life insurance, gym subscription or medical services for a member of the family, meal vouchers for each working day, interactive library subscription;
- Opportunity to practice Greek with native speakers;
- Access to a global network of knowledge and resources;
- Extensive training through a variety of methods – online, classroom, etc;
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
- An experienced Career Counselor to guide you and check on your progress;
- Interesting and challenging work for the world’s leading companies – our clients;
- Professional growth opportunities that recognize individual contributions and performance;
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Descrierea jobului

For the Collections Officer role:
-Contact customers via e-mail/phone/fax and initiate collection activities;
-Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
-Provide necessary information of credit worthiness to customer service when required;
-Manage the customer portfolio within the agreed credit terms and credit limits;
-Meet cash collection targets keep up-to-date;
-Deliver service in line with agreed controls and procedures.
-Input notes on payment agreements and follow-up actions;
-Reinstate accounts when payment is received;
-Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectible;
-Register invoice disputes;
-Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions.

For the Disputes Officer role:
-Record /upload disputes from various channels and assign the correct dispute code from the standard set of codes;
-Capture additional information (from dispute originator or third party) and/or detailed problem explanation and register in the system;
-Stop invoice from further being produced (if applicable) by flagging this in the system;
-Contact relevant stakeholder if required (by phone/ email/ fax if external, or by workflow if internal) in dependent on the dispute resolution procedure;
-Investigate dispute, verify corrective steps and share the solution proposal with relevant stakeholders;
-Take actions regarding the shared solution with stakeholders, record solution details in the system and close the dispute;
-Analyse dispute root source and cause by downloading and assessing invoice dispute management reports from the system;
-Identify problems and summarise possible corrective actions;
-Communicate root causes that come from a local department to local F&A and Local Dispute Coordinator;
-Support the Invoice to Cash process manager and Payment allocation Team Leader in achieving the process objectives;
-Deliver service in line with agreed controls and procedures;
-Strive for high levels of customer service.

Descrierea companiei

Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

To find more about Accenture and how you can use and improve your skills visit our careers website and like our Facebook pages and

Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:


Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1


Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1


Cluj-Napoca - Sigma Business Center, Republicii St., No. 109 Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A


Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1 Timisoara - City Business Centre, Brediceanu St., No. 10 Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C

Collections & Disputes Officer with Greek  -  Accenture

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