Client Support Associate @DARWIN

• Provide the best solutions to employees via e-mail and/or phone, based on our clients’ benefits packages. At times, this may also include contacting the suitable stakeholders – Employer, Provider or other Darwin teams etc.
• Handle first time resolution Darwin queries
• Deliver a high standard of quality on all helpdesk tasks;
• Meet and exceed helpdesk KPIs both individually and as part of a team;
• Gradually gain a correct understanding of legislation processes and regulatory changes
• Support peers in delivering urgent requests and re-prioritization of workload where needed;
• Log all utilization to meet business targets;
• Work closely with your Team Leaders and Quality Assurance Team to meet your objectives and improve based on the feedback received;
• Follow and adhere to a schedule of work that is subject to change dependent on the demands of the business.

• High standard of communication in English, both verbal and written
• Initiative and dedication to meet KPIs, deliver results and drive improvement
• High attention to detail and strong problem-solving skills
• Good social skills, confident in speaking to people and dealing with challenges
• Accountability of calls and willingness to ensure the best solutions
• Assertive, ability to challenge processes to achieve a better service and experience to the client
• Preferred experience in working in a client support environment using a CRM system, as well as in meeting call/e-mail quality targets

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;
• A fail-friendly environment that encourages learning and initiative;
• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);
• Performance Bonus scheme
• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;
• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home.

DARWIN is a SaaS provider of global employee benefits and employee engagement software. With over 4 million lives on Darwin™, our multi-award-winning platform connects employees with their benefits and is helping to achieve our purpose – to change benefits. For good.

As part of Mercer Marsh Benefits, our combined global benefits consulting, digital and broking expertise creates a unique proposition – benefits that truly benefit. Being an industry leader with a challenger mindset, MMB and Darwin are creating truly meaningful choices and experiences for millions of employees in more than 150 countries.

DARWIN will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.

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There’s nothing ordinary about DARWIN :)

Our passionate PINK culture, benefits expertise, collaborative partner ecosystem and our innovative technology are as extraordinary as our people. Our people, power the rocket ship that is our Darwin™ product – a cloud-based global benefits management and employee engagement software, used by some of the world’s most innovative companies.

500+ DARWIN People are devoted to helping HR and reward professionals to deliver impactful, cost effective benefit schemes, whilst enabling their employees to engage with their benefits, throughout their lives. We work with the world’s leading employers to maximize the power of Darwin™ in over 85 countries and around 25 languages

If you wish to apply directly please send us your detailed English resume at: RecruitmentCluj@thomsons.com

For more information please visit our careers website: https://www.thomsons.com/careers/