Publicat 09 Oct 2019 | Reactualizat 06 Nov 2019 | Expiră 09 Nov 2019

City Operations Manager - Constanta

1 post |  Aplicare externa
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We are looking for a City Operations Manager who will be responsible for the overall operation and strategic direction of the Constanta city.

Your profile

	Completed vocational training with working experience and/ or university degree
	1-3 years of work experience in Operations (preferably locally)
	Previous experience in team management
	Great communication skills, both written and verbal in Romanian
	Very good English skills (at least B2+ level, C1 preferred)
	High level of Service Orientation, outgoing and a strong communicator whether face to face, through phone or email
	Independent, well-structured and goal-oriented work style
	Ability to multitask, while keeping attention to details and to work under pressure and to focus on problem-solving
	Ability to use multiple systems and to multitask in a fast-paced environment
	Good working knowledge of Microsoft Excel/Google Sheets and the Microsoft office package
	Required to work around one weekend day per month
 Your job 

We are looking for a City Operations Manager who will be responsible for the overall operation and strategic direction of the Constanta city, with emphasis in the areas of Operational Performance, Driver Management incl. Shift Planning and in collaboration with the different departments.

	Ensuring high driver quality through Training and Performance Management will be fundamental to reach company goals.
	Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws.
	Managing overall operations and making sure daily tasks run smoothly
	Focusing on improving quality and cutting costs
	Overseeing the development and maintenance of the city KPI’s
	Proactive seeking for process improvement to ensure high quality of service by reaching the city's given SLAs and KPIs
	Long-term planning, growth plans, and equipment
	Managing and supervising the (e-bike) Driver workforce
	Drivers shifts planning
	Evaluating driver performance, taking corrective action in cooperation with the HR Department
	Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants
	Managing and building relationships with our Partner Restaurants and helping in resolving their problems
 Our offer

	Work for a fast-growing, international eCommerce company
	Competitive salary
	A challenging environment that will stimulate you to grow as a professional
	Informal work atmosphere
	A dynamic work environment with a culture that is open, innovative and performance-orientated
Ai aplicat
City Operations Manager - Constanta  -

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