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•High school diploma (University diploma is a plus);
•Minimum 3 months experience in working with customers would be an advantage;
•PC skills (Microsoft Office);
•English language (medium level);
•Excellent communication skills;
•Identification and problem solving skills;
•Integrity and trust;
Only suitable candidates will be contacted for an interview!
•To communicate with all customers in order to provide general information (tariffs, services, cover, distribution network, etc.) or detailed information (value of the invoice, invoice issue date, due date, PUK, etc.) in accordance with customer’s request;
•To make sure that the information provided to customers is correct;
•To receive, register and process customer’s requests and complaints in accordance with the specific working instructions.
Having started with about 400 employees in December 2005, COSMOTE has grown to over 900 employees to date, due to the company’s rapid development and the positive response of the market. More than half of our team is made of young professionals aged up to 30 years. A strong and ambitious team succeeded in making COSMOTE the first choice for a mobile operator on the market for new activations during the first half of 2007, when almost 1 million new subscribers joined the COSMOTE network. The total customer base reached 2.22 million, corresponding to an estimated market share of 11%.
Many of the telecom industry’s best professionals have joined COSMOTE as it offers them the possibility to grow faster professionally, to work in a dynamic environment and to be part of an ambitious team that wants to make a difference on the market through creating a different and a better kind of operator. Furthermore, as a market challenger, COSMOTE provides its employees the possibility to contribute first-hand to bringing revolutionary new concepts, products and services to Romania and to leading overall change on the market.
COSMOTE continues this year its aggressive recruitment activities, aiming to add to its team motivated, creative, forward looking people to train and grow alongside the local business and in keeping with the vision and values of our company. In exchange, the employees benefit from an extraordinary professional experience, a young and dynamic team, along with motivating employment packages and benefits and the opportunity to develop take their career to the next stage.
For more information, please access www.cosmote.ro.