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Responsibilities:

• Responsible for the functional design of client solutions. This includes a lead role in project discovery and definition workshops, creating scope, documenting requirements and designs;
• Critically understanding clients' operations, processes and systems;
• Proficient at articulating the right questions to extract business as well as technical requirements;
• Determine the potential solutions and testing them for both technical and business compatibility;
• Collaborate with Project Managers, Solution Architects and customers to design and deploy robust ecommerce solutions across omni-channel;
• Creation of use cases, user stories and models that maps customer demands with platform and solutions;
• Maintain and update the documentation during the project life;
• Validate implementation versus requirements to make sure that customers’ needs match the solution;
• Work closely with Sales team – participate in Discovery/Sales meetings, prepare estimates & proposals for getting new opportunities;
• Contribute to on-going process and methodology improvements;
• Keep a constant positive connection with the client

Requirements·

• University degree or college diploma in the field of IT and/or Economics and/or Engineering
• 2+ years direct work experience in an Account Management/Business Analyst role, including all aspects of process development and execution
• Good understanding of web concepts, SEO, UI/UX
• Familiar with web programming languages, technologies and testing
• Good English

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With headquarters in Quebec, Canada, and more than 30 locations across the world, we are a leading global commerce solutions company, with expertise in enterprise CRM, ecommerce, Salesforce Clouds, content management, ERP, cloud solutions and mobile applications. As a multi-cultural international team of over 800 employees, we are constantly driving change and innovation, delivering innovative solutions to enterprises and emerging businesses across B2B and B2C sectors since 2003.