Back Office IT

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Candidatul Ideal

Back Office IT

Must haves
  • Good verbal and written English communication skills;
  • Willingness to work in shifts to cover a 24/7 schedule, including night shifts, national holidays and weekends; Willingness to learn new IT skills and knowledge.
  • Experience with Microsoft Office software, desk / ticketing system, documentation / knowledge base system.
  • Basic experience with IT processes like ITIL or related practices, also Active Directory and Exchange is a plus.
  • Networking knowledge (Network protocols, VPN, routing) is a plus.
  • Experience with multiple (recent) Windows versions is a plus, also Windows Server or Linux experience is a plus.
  • Experience with incident handling and working with 2nd line team and 3rd party team is a plus

Descrierea jobului

As our Operations Engineer you will be responsible for monitoring the IT infrastructure and services.

What you will do
  • Identify, log and escalate incidents to the correct department according to the procedures;
  • Provide first level support for requests received through chat, phone and service desk tickets;
  • Handle second level support tasks and route them to the correct department when needed;
  • Responsible for the process of user creation/departure;
  • Responsible for Active Directory administration (security groups, access rights management);
  • Responsible for managing Exchange processes (mailbox creation and administration, distribution groups, access rights management);

Descrierea companiei

vidaXL is an international online retailer, with our headquarters in Venlo, The Netherlands. We offer a surprising range of products – a vast array in categories like home & garden, furniture, sporting goods, and many more.

Two young entrepreneurs started in 2006 with the online sale of products on a small scale on different platforms. This proved to be a great success. During this period of massive growth, we also created our own brand and started producing our own vidaXL branded products. The number of products grew exponentially, and the next logical step was to start selling in more countries on our own web shops. Our success is in the sourcing of products and offering these products at competitive prices. We continuously look for new cost-reducing measures, without compromising on quality or sustainability.

We do market research and find out what kind of products are in high demand. Once that’s determined, we negotiate with factories that produce these produces, after which we purchase them in bulk - directly from the source. Because of this process we’re able to influence the design and packaging of the products, which allows us to optimise the entire process – and this means that in the end, you, our customer, will pay a very reasonable price for our products.

We also have our own factory where we produce several types of chipboard furniture. For these products, we have even more say in the entire production process, which again makes the price you pay as our customer very favourable.

Publicat 28 apr. 2022 Reactualizat 26 mai 2022 Expiră 28 mai 2022
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