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Oracle is developing the Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe and is looking for Customer Service Representatives to be part of this exciting opportunity.
The Customer Service Representatives will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.
• Accountable for timely support renewals for small to medium-sized customers in assigned territory
• Educates customers on e-business practices and any associated contractual implications
• Ensures customer awareness and understanding of the applicable elements of the Support portfolio
• Responsible for meeting productivity requirements on outbound calls for renewals
• Manages exceptions for customers with issues that may delay or inhibit renewals
• Identifies and transfers leads to Partner’s Sales Channel for upsell opportunities
• Accurately forecasts business targets and opportunities in territory
- Excellent written and verbal skills in Arabic and English
- Good customer skills
- Good numeracy and attention to detail
- Ability to effectively manage multiple tasks and priorities
- Ability to adapt and acquire new skills quickly
- Experience of using computer systems
We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.
Please submit your in English. Thank you very much!