Candidatul Ideal
Requirements
- Experience with second-level support topics in SAP BW and analytics environments, preferably involving SAP BW / BW4HANA, SAP Analytics Cloud (SAC), SAP HANA, SAP Data Services
- Knowledge in areas such as data modeling, reporting, ETL processes, and query design is valued.
- User management knowledge (authorization concepts and administration)
- Query design experience
- Ability to perform root-cause analysis for efficient issue resolution.
- Very good social skills, well organized and ready to face challenges
- Collaborative & Independent Work: Ability to work both collaboratively in a team and independently in a fast-paced environment, managing multiple tasks while maintaining high-quality work.
- Strong service mindset, with excellent communication skills for technical and non-technical audiences.
- Fluent spoken and written English required.
- Technical background in SAP BW customizing
- Experience with a ticketing tool is a plus.
- Basic ABAP know-how would be a plus.
Descrierea jobului
- Handle customer requests and incidents related to SAP BW services and analytics tools.
- Triage and dispatch tickets to the appropriate teams while collaborating with second- and third-level support teams when required.
- Resolve support tickets for assigned services, escalate when necessary, and ensure timely resolution.
- Data corrections in BI reports
- Identifying discrepancies between systems (e.g., differences between data in Sales systems and BI; issues in the Customer Profitability area)
- Monitoring process chains in SAP BW
- Verifying automated processes
- Maintaining system stability
- Analyzing authorization errors
- The role also includes an occasional testing component: testing for new applications and regression testing for existing applications (Tool used: Jira)
- Document and track solutions, contributing to knowledge bases and process documentation to support continuous improvement.
- Perform daily monitoring of SAP BW systems and front-end applications to ensure smooth operation and early detection of issues.Support or take over development tasks within SAP implementation projects when required.
Descrierea companiei
HRS Romania is a workforce management solutions hub, home to Senior HR Consultants who always act as business improvement architects. Start-ups or corporations - we house all HR can offer under one roof, for businesses of any size.
Moving forward is impossible without the initial drive to do things differently and get results, not only words: our solutions' portfolio, flexibility and exceptional customer service enable us to build long-lasting relationships that delight our business partners. It’s safe to say we know our ways around the HR business and we can prove that we do our job better than most.
We foster a work environment based on respect, honesty and professional growth and we always strive to positively impact the communities we live, play, and do business in. People are the key element in our identity: we all love what we do & we want to do more of it.
We’re exactly what you see. Only now - bigger. And the best part is we bring new opportunities wherever we go.
