Airbnb Team Manager (French & English)

TELUS - 3 poziții
Oraș de lucru
Tipul job-ului
Salariu Nespecificat
Limbă străină
Permis conducere Nespecificat

Candidatul Ideal

We are looking for a bilingual Team Leader (French & English) to join our Airbnb team in Bucharest!

Do you want to achieve the higher of success? Do you want to prove yourself and everybody around the potential and motivation you have? Are you a hard working person and do you like to be appreciated? Perfect! Let's achieve all of it in the TELUS International way! We all know that being successful is not easy and we are open to help and understand all our team members’ needs and rights. As we all know, with the rights and needs comes also the responsibilities part.

Requirements:
  • At least 1 year of experience in a leadership role in BPO
  • Great time management abilities
  • Serious, positive attitude, ability to work in a dynamic environment
  • Proven leadership and teamwork skills
  • Good verbal and written level of French and English
  • Proactiveness, determination and analytical spirit
  • Schedule flexibility (rotating shifts covering 10:00-24:00, Monday-Sunday)

Descrierea jobului

As an Airbnb Team Manager, you will have as main responsibilities:
  • Communicating KPIs to the team and performance management
  • Problem solving skills and demonstrate integrity
  • Be a role model for the people you work with
  • Monitor and evaluate the performance of the assigned team
  • Create and implement engagement and performance action plans
  • Look for continuous improvement solutions
  • Create an environment oriented to trust, open communication, creative thinking & cohesive team effort
  • Motivate and inspire team members
  • Facilitate problem solving and collaboration
  • Coach team members and provide feedback
  • Manage and maintain an excellent collaboration with the external client
  • Act as last-step interviewer for the new multilingual hires to be recruited for the account
We offer:
  • Stable job - permanent labor contracts
  • Above-average fixed salary, performance bonuses
  • Monthly meal tickets
  • Public transportation and gym subscriptions reimbursement, after the trial period
  • Transportation vouchers for late shifts
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage
  • Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

Descrierea companiei

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided $4 million in funding to grassroots charitable organizations since 2015. Learn more at: telusinternational.com.

Publicat 20 oct. 2021 Reactualizat 19 nov. 2021 Expiră 19 nov. 2021
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