Travel Consultant with German or French (Relocation to Barcelona or Berlin required)
Candidatul Ideal
Do you have experience in the travel industry and a strong service mindset? Do you enjoy supporting Executive and VIP clients and delivering a high-quality, personalized service? Are you fluent in German or French and open to relocating to Barcelona or Berlin? Then this role could be a great next step.
Our client is a fast-growing, global company in the corporate travel and expense management space, supporting high-value corporate clients across multiple markets. You will join a newly created, specialized team focused on delivering premium, end-to-end travel support for executive and VIP travellers.
Languages
- Full professional proficiency in German or French
- Full professional proficiency in English
- Proven experience in high-touch customer service (executive travel, hospitality, aviation, luxury brands, or similar)
- Background in the travel industry, such as corporate travel agencies, airlines, or BPOs supporting travel or airline clients
- Understanding of contact center performance metrics (CSAT, productivity, efficiency)
- Polished, professional, and discreet communication skills
- Ability to stay calm and decisive under pressure
- Strong service mindset, high emotional intelligence, and sound judgement
- Excellent organizational skills and strong attention to detail
- Open to relocate to either Barcelona or Berlin
Desirable:
- Experience with GDS systems (Amadeus, Sabre, Galileo, etc.)
- Exposure to supporting C-suite executives or high-net-worth individuals
- Experience with on-call or follow-the-sun travel support
Descrierea jobului
Main Responsibilities:
- Manage end-to-end executive and VIP travel, including flights, hotels, ground transport, and bespoke requests
- Offer expert recommendations tailored to traveller preferences and company policy
- Handle last-minute travel changes and disruptions with a calm, confident problem-solving attitude
- Deliver exceptional service across phone, email, and chat
- Maintain high customer satisfaction while meeting operational KPIs like productivity and efficiency
- Build long-term relationships with executive travellers through consistent, high-quality service
- Take full ownership of bookings and client requests with accuracy and attention to detail
- Collaborate with peers to uphold a high-performance, elite service culture
- Permanent, full-time contract
- Hybrid work model (3 days per week in the office)
- Private health insurance
- Life insurance coverage
- 12 therapy or coaching sessions for you and your loved ones
- Flexible compensation plan to suit your needs
- 17 weeks of parental leave in the first year
- 16 paid hours of volunteer work per year
- 20 days per year to work from anywhere
- Language classes: English, Catalan, and Spanish
- 4-week sabbatical after 5 years with the company
- Step 1: Interview with our Recruiter
- Step 2: Interview with Customer Care Director
- Step 3: Interview with Team Lead plus GDS assessment
- Step 4: Interview with Operations Manager and Director
Descrierea companiei
Babel Profiles is a recruitment agency that specializes in the selection of Business & Tech Talent.
We are known for our expertise, our creative and advisory focus, and working closely with our clients. We believe that fully understanding clients' businesses and perspectives, and finding new ideas and ways of working are the aspects that make a difference in a selection process.
We are very people-oriented and have a close and informal style. We like to spend time getting to know our candidates and recognising their skills and competencies in order to understand how we can help and, above all, do everything possible to find the perfect match between the professional, the business and the appropriate role.
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