Candidatul Ideal
Our teams deliver excellent Customer Experience (CX) by handling pre-sale and after-sale inquiries via Email, Messaging, and Voice channels.
You can find below the main informations in regards with each requested position.
Descrierea jobului
Availability to work full-time - On-site is mandatory
Trainer
Key Responsibilities:
- Deliver onboarding and refresher trainings
- Mentor new hires during training and nesting
- Create and update training materials and knowledge tests
- Track training progress and report results
- Collaborate with Operations and Quality teams
- Ensure compliance with data security standards
- Call center experience (min. 12 months)
- English C1 (other languages a plus)
- Previous Trainer or Coaching experience is an advantage
- Strong presentation, feedback, and reporting skills
Quality Analyst
Key Responsibilities:
- Monitor and evaluate agent & team quality performance
- Deliver coaching, feedback, and improvement actions
- Maintain quality KPIs and reports
- Perform case reviews and QoS analysis
- Ensure data security and compliance
- Call center experience (min. 12 months)
- English C1
- Strong analytical and communication skills
- MS Office proficiency
Team Leader / Supervisor
Key Responsibilities:
- Lead and coach a team to achieve operational & quality KPIs
- Monitor productivity, schedule adherence, and customer satisfaction
- Manage daily operational flow and escalations
- Report performance results to Management
- Ensure policy and data protection compliance
- Call center experience (min. 2 years)
- English C1
- Strong leadership and KPI-driven mindset
- Very good organizational and people management skills
Descrierea companiei
Tp is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Tp Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
