Customer Support Agent with English - Bucuresti/ Brasov

• Excellent communication skills in English – spoken and written
• High levels of empathy, emotional intelligence, and professionalism
• Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus
• Availability to work night shifts is required

• Answer inbound calls from clients wishing to report sensitive incidents such as: Data breaches, Workplace misconduct or abuse, Fraud, Discrimination, Harassment or other ethical concerns
• Provide active listening, emotional support, and a calm, professional demeanor during calls
• Accurately document all relevant details during the call by drafting detailed written reports
• Review and correct all written reports to ensure they meet grammatical and spelling standards before submission
• Handle confidential information with discretion and professionalism

CGS este o companie americana de outsourcing, care detine unul dintre cele mai mari centre de suport de pe piata din Romania. CGS se afla in primele 15 cele mai bune companii din lume din domeniul sau de activitate. In acelasi timp, portofoliul nostru de clienti include companii din Top Forbes 500, precum si firme europene de top.

www.cgsinc.com

Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavostra personale : http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf