The Senior Business Development Manager is responsible for driving revenue growth by identifying new business opportunities, developing strategic partnerships, and expanding the company's customer base within the transport and logistics industry. This role involves managing key accounts, leading commercial negotiations, developing market strategies, and collaborating with operations to deliver tailored transport solutions that meet customer needs.

Key Responsibilities
Business Development

Develop and implement business development strategies to achieve revenue and growth targets.
Identify and pursue new business opportunities across key industries and market segments.
Build and maintain a robust sales pipeline using CRM tools.
Prepare and deliver compelling proposals, presentations, and commercial offers.
Negotiate contracts, pricing, and service agreements with clients.

Client Relationship Management

Build long-term relationships with key customers and strategic partners.
Act as the primary point of contact for major accounts.
Conduct regular business reviews to identify opportunities for growth.
Ensure high levels of customer satisfaction and retention.

Market Analysis

Monitor market trends, competitor activities, and customer needs.
Identify emerging opportunities in transportation, logistics, and supply chain sectors.
Recommend new services and market expansion initiatives.

Strategic Partnerships

Develop partnerships with freight forwarders, logistics providers, government agencies, and corporate clients.
Represent the company at industry conferences, exhibitions, and networking events.
Collaborate with marketing on lead generation campaigns.

Financial & Commercial Management

Achieve annual sales and profitability targets.
Prepare sales forecasts and business development reports.
Monitor margins and ensure commercial sustainability.
Support pricing strategies and tender submissions.

Cross-Functional Collaboration

Work closely with Operations to ensure seamless service delivery.
Coordinate with Finance on contract terms, invoicing, and payment issues.
Partner with Customer Service to resolve client concerns promptly.

Leadership

Mentor and support junior business development team members.
Promote a high-performance sales culture.
Share market intelligence and best practices across the organization.

Key Performance Indicators (KPIs)

Annual revenue growth.
New business acquisition.
Customer retention rate.
Gross profit margin.
Sales pipeline value.
Contract renewal rate.
Number of strategic partnerships established.
Tender success rate.

Qualifications

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
MBA or relevant professional qualification is an advantage.

Experience

7–10+ years of business development or sales experience within the transport, logistics, freight, or supply chain industry.
Proven track record of achieving and exceeding sales targets.
Experience managing large corporate accounts and contract negotiations.
Experience responding to RFPs, RFQs, and tenders.

Skills & Competencies

Strong business development and sales expertise.
Excellent negotiation and influencing skills.
Strategic thinking and commercial acumen.
Strong financial and analytical skills.
Outstanding communication and presentation abilities.
Relationship management and networking skills.
CRM proficiency (e.g., Salesforce, Microsoft Dynamics, HubSpot).
Strong project management and organizational skills.
Ability to work under pressure and meet deadlines.

Preferred Industry Knowledge

Road freight and haulage.
Warehousing and distribution.
Fleet management.
Cross-border transportation.
Customs and trade compliance.
Supply chain and logistics operations.

Personal Attributes

Results-oriented and self-motivated.
Strong leadership and decision-making abilities.
Customer-focused mindset.
High integrity and professionalism.
Adaptable and resilient.
Excellent problem-solving skills.
Collaborative team player