Ideal Candidate
We’re looking for a Retention Specialist to join us at the ground level - someone ready to help build our new processes rather than just inherit an existing one. We measure our success by two things: customer retention and the genuine value provided during every interaction.
If you believe that customer engagement is built on authentic conversations rather than scripts, join us and help empower families to remain part of the Ucha.se and eduboom mission.
You'll need:
If you believe that customer engagement is built on authentic conversations rather than scripts, join us and help empower families to remain part of the Ucha.se and eduboom mission.
You'll need:
- Experience in a role where you spoke with customers regularly - retention, customer success, account management, collections, or sales;
- Confidence on the phone with people who weren't expecting your call, and the judgement to know when not to push;
- Native fluency in Romanian and good command of English, essential for effective communication and collaboration across our international teams;
- Success being measured on outcomes rather than activity - this team is judged on whether customers stay;
- Enough curiosity to turn "why did you leave?" into something the company can act on.
- Experience in a subscription or recurring-revenue business.
- Experience with a CRM (we use HubSpot).
Job Description
We are currently rebuilding how our Customer Success team operates, splitting into three specialized international units with clearer roles and better data. As a key part of this new structure, here is what you'll be doing:
We keep it short. Three steps, and we'll tell you where you stand after each one:Short video up to 2 minutes - tell us who you are and why you see yourself as part of our team - please send your video link in English to: jobs@eduboom.ro;
A short call with our HR team - 10 minutes, just to say hello and cover the basics;
A conversation with the Retention Manager - 45 minutes, about how you approach customer conversations.
If you need any adjustments to the process to take part comfortably, just tell us when you apply - we'll sort it out.
Rest assured, your application is in safe hands. Your personal data is protected and will be processed fully in accordance with GDPR requirements, because trust is a core value we live by every single day.
- Driving Engagement & Insights: You will proactively identify signs of disengagement and intervene with meaningful engagement, helping customers establish the habit of using our platform effectively. Talk to customers who stopped early and find out what put them off - then bring that feedback straight back to the product team.
- Keeping customers with us: Reach out before a subscription expires, while there's still time for a real conversation. Walk customers through their options - including moving from monthly payments to an annual plan when it genuinely saves them money. Pick up the phone for the conversations where it earns its keep, and use email for the ones where it doesn't.
- Ensuring Consistent Follow-through: Make sure everyone assigned to you hears from you before their subscription runs out. If someone doesn't answer, try again - different day, different channel. An unanswered call is the start of the case, not the end of it. Keep every open case moving with a clear next step and a date. Nothing sits untouched.
- A team built entirely around outcomes instead of call volume - no dial quotas here.
- Live KPIs on a shared dashboard, so you always know where you stand rather than finding out at review time.
- Direct line into product: what you hear on calls genuinely changes what gets built.
- A bonus model, designed on real data.
- Constant support from your manager.
- Competitive salary and benefits package.
We keep it short. Three steps, and we'll tell you where you stand after each one:
Rest assured, your application is in safe hands. Your personal data is protected and will be processed fully in accordance with GDPR requirements, because trust is a core value we live by every single day.
Company Description
Ucha.se and eduboom are on a mission to help students learn with confidence. We build lessons that are clear, engaging, and genuinely useful - the kind a student actually finishes.
We started in Bulgaria and now work across Romania, Italy, Poland, and Spain, with more markets on the way. We've grown quickly, but we've stayed close as a team: we help each other out, we share the wins and the difficult weeks, and we rely on constant communication in order to improve ourselves.
Similar jobs
