Ideal Candidate
We are currently rebuilding how our Customer Success team operates, splitting into three specialized international units with clearer roles and better data. This role is genuinely new. We've never measured how many sign-ups become paying customers, which means you're not inheriting someone else's number - you're helping build it, then moving it. If you like being able to point at a result and say "that one's mine," this is that job.
You'll work with warm contacts, not cold lists. Everyone you speak to has already shown interest in us. The conversation starts from there.
You'll need:
Nice to have (but genuinely optional):
You'll work with warm contacts, not cold lists. Everyone you speak to has already shown interest in us. The conversation starts from there.
You'll need:
- Experience in sales, activation, or lead conversion - anywhere you were responsible for turning interest into a decision;
- Confidence making outbound calls to people who are warm but undecided;
- Native fluency in Romanian and mandatory conversational English skills;
- A proactive mindset to test different offers, messages, and share what worked.
Nice to have (but genuinely optional):
- Experience selling a subscription or consumer product;
- Experience with a CRM (we use HubSpot).
Job Description
As a key part of this new structure, here is what you'll be doing:
Turning interest into a first purchase:
Why you'll like it here
How hiring works
We keep it short. Three steps, and we'll tell you where you stand after each one:
If you need any adjustments to the process to take part comfortably, just tell us when you apply - we'll sort it out.
Rest assured, your application is in safe hands. Your personal data is protected and will be processed fully in accordance with GDPR requirements, because trust is a core value we live by every single day.
Turning interest into a first purchase:
- Work through daily lists of people who signed up but haven't bought yet - by phone and by email.
- Personalize your outreach by the child's grade and subjects, leading with the lessons that are actually relevant to them.
- Run our seasonal campaigns, reaching out to families who used to be with us.
- Help set up the measurement: how many sign-ups become customers, and how quickly.
- Track how different groups behave - someone who went quiet a month ago is a very different conversation from someone who went quiet a year ago.
- Feedback what you're hearing: what makes people hesitate, what makes them decide.
- Test different offers and messages, and share what worked with the rest of the team.
- Keep your pipeline and notes clean, so the numbers we build on are ones we can trust.
Why you'll like it here
- A genuinely new function - you're building it, not maintaining it;
- Warm contacts only: everyone you call has already shown interest in us;
- A seasonal rhythm you can plan around - back-to-school is the big one;
- A bonus model, designed on real data;
- Constant support from your manager;
- Competitive salary and benefits package.
How hiring works
We keep it short. Three steps, and we'll tell you where you stand after each one:
- Short video up to 2 minutes - tell us who you are and why you see yourself as part of our team - please send your video link in English to: jobs@eduboom.ro;
- A short call with our HR team - 10 minutes, just to say hello and cover the basics;
- A conversation with the Sales Manager - 45 minutes, about how you approach outreach.
If you need any adjustments to the process to take part comfortably, just tell us when you apply - we'll sort it out.
Rest assured, your application is in safe hands. Your personal data is protected and will be processed fully in accordance with GDPR requirements, because trust is a core value we live by every single day.
Company Description
Ucha.se and eduboom are on a mission to help students learn with confidence. We build lessons that are clear, engaging, and genuinely useful - the kind a student actually finishes.
We started in Bulgaria and now work across Romania, Italy, Poland, and Spain, with more markets on the way. We've grown quickly, but we've stayed close as a team: we help each other out, we share the wins and the difficult weeks, and we rely on constant communication in order to improve ourselves.
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