Candidatul Ideal
- Good experience of working within a fast-paced, customer-facing, facilities environment is a requirement for this position, along with exceptional administration and communication skills. Specific competencies within this general requirement include the following:
- The ideal candidate has experience in a corporate or 5-star hotel reception environment with excellent customer service skills.
- A minimum of 1 year working in a corporate environment, with reception and FM experience preferred.
- Fluent in English – written and spoken.
- Excellent Customer Services Skills
- Professional/confident telephone manner
- Excellent oral & written communication skills, good computer literacy.
- Good planning and organizational skills
- Must be able to work on own initiative with a proactive and flexible attitude
- Excellent IT literacy skills in MS Outlook, Word & Excel.
- Ability to multitask and prioritize.
- Must have a smart appearance
- Sound problem-solving ability.
- Able to balance workload and manage priorities, multi-tasking where required.
- Able to perform in autonomy and make decisions in line with guiding account and operational business principle
- Fulfilling the physical demands of the role: bending, standing, walking, climbing stairs/fixed ladders, lifting weights
Personal Attributes
- Customer focused.
- Good inter-personal skills
- Proactive
- Attention to details.
Descrierea jobului
Receptionist will provide exceptional Front House and Reception Services for our Client Office in Bucharest. The role involves managing Front Desk Reception, warmly welcoming visitors, and client employees, assisting with bookings, and supervision of cleaning staff to ensure the client office is well-maintained.
The ideal candidate has experience in a corporate or 5-star hotel reception environment, excellent customer service skills, and strong communication skills. Role will be reporting to the facilities manager and working as part of the overall Facilities Team.
Core Responsibilities:
- Qualities and Personal Attributes: Essential (unless noted as Desirable) Business Generation, Execution and/or enablement
- Cover Front of House and Reception services
- Welcome meet and greet for all visitors and employees. Maintaining Site Visitors’ logs.
- Assign employees temporary badges according to Client Security Standards and Procedures.
- Answer Reception phone calls in a professional manner.
- Assist with internal bookings as required, with full meeting room accountability. Helping with the administrative side of events: room booking, printing protocol files, and distributing them with the site handyman and cleaning team, depending on the needs of the event (room set-up, cutlery, plates, etc.)
- Manage company mails, sorting, announcing, and distributing correspondence to Client employees.
- Place courier orders though couriers platform.
- Assist with a variety of administrative tasks including copying, taking notes etc.
- Supervise and coordinate activities of cleaning team to ensure high level of service delivered. Provide direction to office cleaners, giving daily certain tasks.
- Manage Facilities helpdesk ticketing platform –action queries promptly in line with SLA for Facilities requests.
Descrierea companiei
About CBRE Group, Inc.
CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Los Angeles, is the world’s largest commercial real estate services and investment firm (based on 2019 revenue). The company has more than 100,000 employees (excluding affiliates) and serves real estate investors and occupiers through more than 530 offices (excluding affiliates) worldwide. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. Please visit our website at www.cbre.com.
CBRE Global Workplace Solutions (GWS) is the world’s largest provider of integrated facilities management, project management and real estate services. We self-perform technical facilities services in more countries than any other provider, and our expertise ranges from advice and brokerage for the ideal property, to the operation and maintenance of facilities, to project management for construction, refurbishment, conversion and moves. With this broad base of capabilities, we can optimise buildings, property and assets at every stage of the life cycle. We develop holistic solutions, allowing clients to reduce operating costs, minimise risks, utilise space more effectively and create more innovative working environments.
