• University degree in Finance, Business Administration, Supply Chain, Economics, or a related field.
• Minimum 10 years of experience in Order-to-Cash, Accounts Receivable, Customer Operations, or related functions.
• Proven experience working with BPO providers or third-party service partners in high-volume transactional environments.
• Strong knowledge of O2C processes, controls, and performance management.
• Advanced user knowledge of SAP S/4HANA and related O2C tools.
• Experience working in multicultural environments and managing stakeholders across different European markets.
• Excellent English communication skills, both written and spoken.

• Coordinate and oversee the delivery of O2C activities performed by third-party service providers, including order management, invoicing, collections, cash application, and dispute management.
• Ensure operational activities are completed accurately, efficiently, and in line with agreed service levels.
• Monitor daily operations and period-end activities to maintain business continuity and customer satisfaction.
• Serve as the main point of contact and escalation for external service providers supporting O2C operations.
• Conduct regular performance reviews, identify service gaps, and drive corrective actions to improve overall delivery.
• Ensure vendor activities remain aligned with global process standards and operational requirements.
• Track and manage key operational KPIs, including:
• Invoice Accuracy
• Order Cycle Time
• Days Sales Outstanding (DSO)
• Cash Collection Effectiveness
• Cash Application Timeliness
• Dispute Resolution Cycle Time
• Analyze performance trends and recommend improvement initiatives.
• Ensure adherence to global O2C policies, procedures, and process standards across the EU region.
• Maintain accurate and up-to-date process documentation, including SOPs and operational work instructions.
• Support compliance with internal controls, SOX requirements, credit policies, and data privacy regulations.
• Promote effective use of O2C systems and tools, including SAP S/4HANA and related finance applications.
• Participate in User Acceptance Testing (UAT) activities for system enhancements and process changes.
• Ensure customer master data, pricing information, credit limits, and payment terms are maintained accurately.
• Support automation initiatives and continuous improvement projects across O2C processes.
• Act as a liaison between Commercial, Customer Service, Finance, Credit Management, and Global Process teams.
• Collaborate with business partners to resolve order blocks, billing issues, customer disputes, and collection challenges.
• Balance customer experience, revenue realization, and risk management considerations when addressing operational issues.
• Identify recurring process inefficiencies and root causes affecting O2C performance.
• Drive resolution plans together with service providers and internal stakeholders.
• Contribute to ongoing process optimization and operational excellence initiatives.

• Access to a flexible benefits platform.
• Structured onboarding and continuous professional development programs.
• 22 vacation days in the first year, with additional days based on tenure.
• Private medical subscription and life insurance coverage.

Welcome to a world of opportunity. Welcome to Manpower!

Are you looking for new and exiciting career challenges? Manpower helps you take the right street on the road to success!

Find the answer to your hiring challenges - see who's looking for your skills! Register now at www.manpower.ro!

ManpowerGroup Romania is one of the leaders in innovative workforce solutions, creating and delivering services that help clients meet their business and workforce objectives while enhacing their competitiveness.

ManpowerGroup is present in Romania since 2003, with branches in Bucharest, Timisoara, Brasov, Cluj-Napoca, Iași, Craiova, Ploiești and Pitești.

For more information, you can access www.manpower.ro or visit our visit us on Facebook at ManpowerGroup Romania.