Ideal Candidate
YOU ARE A MATCH IF:
Education: High school diploma or equivalent required Bachelor's degree in Business, Marketing, or a related field is a plus
Work Experience:
1-3 years of experience in Acquiring B2B POS, account management, or customer service
Previous experience in hybrid sales roles or SME portfolios preferred Familiarity with Salesforce or similar CRM platforms is highly valued
Skills & Certifications:
* Strong communication, multitasking, and relationship-building abilities
* Comfortable managing both farming and targeted acquisition activities
* Proficiency in Microsoft 365 (Excel, Outlook, Teams)
* Languages: English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
Working Conditions:Hybrid working environment.
Collaboration with local business teams and relevant regional or global stakeholders.
Competencies: Client and Merchant Relationship Management Merchant Acquisition and Onboarding Salesforce CRM Usage Portfolio Reactivation and Engagement (new) Campaign Execution and Promotion Customer and Consumer Orientation Accountability and Ownership Adaptability Drives Results Collaboration
Education: High school diploma or equivalent required Bachelor's degree in Business, Marketing, or a related field is a plus
Work Experience:
1-3 years of experience in Acquiring B2B POS, account management, or customer service
Previous experience in hybrid sales roles or SME portfolios preferred Familiarity with Salesforce or similar CRM platforms is highly valued
Skills & Certifications:
* Strong communication, multitasking, and relationship-building abilities
* Comfortable managing both farming and targeted acquisition activities
* Proficiency in Microsoft 365 (Excel, Outlook, Teams)
* Languages: English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
Working Conditions:Hybrid working environment.
Collaboration with local business teams and relevant regional or global stakeholders.
Competencies: Client and Merchant Relationship Management Merchant Acquisition and Onboarding Salesforce CRM Usage Portfolio Reactivation and Engagement (new) Campaign Execution and Promotion Customer and Consumer Orientation Accountability and Ownership Adaptability Drives Results Collaboration
Job Description
YOUR NEXT CHALLENGE
Responsibilities:
1. Merchant Relationship Management: maintain and grow an assigned portfolio of SME merchants through regular outbound outreach Monitor merchant activity, satisfaction, and performance, and take actions to improve usage and retention
2. Proactively identify underperforming or dormant merchants and execute reactivation plans Promote merchant participation in campaigns, promotions, and digital platform features Respond to commercial queries and resolve low-complexity issues with internal support when needed
3. Targeted Merchant Acquisition: Identify and engage new potential SME merchants within defined segments or localities Qualify, contact, and convert leads into active partners using digital and phone-based channels Collaborate with marketing on lead campaigns and acquisition initiatives Ensure complete and compliant onboarding of new merchants, coordinating with onboarding teams
4. Sales Operations and CRM Use Salesforce CRM to manage pipeline, portfolio activity, campaign follow-up, and merchant documentation Track KPIs for both retention and acquisition (usage, reactivation, new merchants, conversion rate) Maintain up-to-date records and lead status across the full sales cycle Execute follow-up processes with discipline, adapting cadence to merchant behavior
5. Cross-functional Collaboration Align with the Inside Sales Manager on weekly targets, activity planning, and process improvements Collaborate with Merchant Marketing for campaign execution and feedback Share merchant insights with Product and Customer Success to improve features and experience Participate in team reviews and continuous improvement sessions
Responsibilities:
1. Merchant Relationship Management: maintain and grow an assigned portfolio of SME merchants through regular outbound outreach Monitor merchant activity, satisfaction, and performance, and take actions to improve usage and retention
2. Proactively identify underperforming or dormant merchants and execute reactivation plans Promote merchant participation in campaigns, promotions, and digital platform features Respond to commercial queries and resolve low-complexity issues with internal support when needed
3. Targeted Merchant Acquisition: Identify and engage new potential SME merchants within defined segments or localities Qualify, contact, and convert leads into active partners using digital and phone-based channels Collaborate with marketing on lead campaigns and acquisition initiatives Ensure complete and compliant onboarding of new merchants, coordinating with onboarding teams
4. Sales Operations and CRM Use Salesforce CRM to manage pipeline, portfolio activity, campaign follow-up, and merchant documentation Track KPIs for both retention and acquisition (usage, reactivation, new merchants, conversion rate) Maintain up-to-date records and lead status across the full sales cycle Execute follow-up processes with discipline, adapting cadence to merchant behavior
5. Cross-functional Collaboration Align with the Inside Sales Manager on weekly targets, activity planning, and process improvements Collaborate with Merchant Marketing for campaign execution and feedback Share merchant insights with Product and Customer Success to improve features and experience Participate in team reviews and continuous improvement sessions
Company Description
Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.
Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.
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