• Manage a portfolio of customer accounts and support contract renewal activities across Emerson Systems & Software solutions.
• Own the end-to-end quote-to-order process, including quotation preparation, contract administration, order processing, and follow-up activities.
• Proactively monitor upcoming contract expirations and ensure renewals are completed within established timelines.
• Engage customers to support maintenance agreement, subscription, and lifecycle service renewals.
• Coordinate with internal stakeholders including Sales, Customer Care, Factories, Licensing Teams, Finance, Legal, and Operations to ensure successful execution of customer orders.
• Analyze customer requirements and contract details to prepare accurate commercial offers.
• Support pricing discussions and identify opportunities to improve renewal success and customer retention.
• Maintain accurate customer and contract information within the company's business systems and tools.
• Track portfolio performance against key business objectives including renewal rates, customer retention, and recurring revenue targets.
• Contribute to process improvement and automation initiatives that enhance operational efficiency and customer experience.

• University degree.
• Professional experience providing sales support, inside sales, customer service, contract administration, commercial operations, or a similar customer-facing business function.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Excellent communication and interpersonal skills.
• Strong analytical thinking and attention to detail.
• Ability to work independently while collaborating effectively within a global team environment.
• Proficiency in English, both written and verbal.
• Good working knowledge of Microsoft Office applications.

• Experience in Inside Sales, Customer Success, Contract Renewals, Commercial Operations, Sales Operations, or Order Management environments.
• Experience working with software subscriptions, maintenance agreements, service contracts, or recurring revenue business models.
• Knowledge of ERP and CRM systems such as Oracle, Salesforce, or similar business platforms.
• Advanced Microsoft Excel skills.
• Additional European language skills such as Russian, German, or Italian.
• Experience working in a multinational or matrix organization.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

Established in 2006, and with a community of more than 3500 employees, #EmersonCluj is the largest Emerson site in Europe.

We take responsibility for our success and the success of our customers, support each other and place significant importance to constantly grow and learn as a team.

In an inclusive and very diverse environment, we encourage ambitious ideas, fresh and diverse points of view, value individual talent and expression and recognize the importance of each role within the organization.

We are passionate about STEM education, sustainability - our Cluj site is 100% powered by green & renewable energy, volunteering and supporting each other and the local community. And with over 1100 different types of jobs and 15 expertise areas (from Engineering, Finance, IT, Operations and Manufacturing) it truly represents #AWorldOfOpportunities for different career journeys.

So, if you want to embrace this challenge and learn from our team of experts, take this chance and apply to one of the options below or visit our career website for more opportunities: Emerson.com/careers