Candidatul Ideal
If you are looking for a new role in a growing environment, EWALS LOGISTICS CONTROL SRL in Timisoara might be looking for you. As a full time, Jr. Customer Service Employee, you have the aim to follow up transport assignments, taking quality standards of the organization and specific demands of the customer into account.
What are we looking for?
We are looking for an organized person with a strong motivation to work in transports.
You need to be fluent in English, to have hands on mentality, and to be a solution-oriented and a problem solver kind of employee.
What are we looking for?
We are looking for an organized person with a strong motivation to work in transports.
You need to be fluent in English, to have hands on mentality, and to be a solution-oriented and a problem solver kind of employee.
Descrierea jobului
- Has the knowledge to communicate the company's products and services to customers.
- Processes and manages customers complaints.
- Collects and analyses customer feedback.
- Checks daily shipments in a pro-active way (uses the internal applications to check/update order status);
- Checks and approves the administrative requests (costs for waiting on client, costs for non-performance, etc.);
- Establishes and maintains a productive relationship with existing customers and customers contracted through the freight exchange.
- Processes orders according to procedures (inserts order dates, loading/unloading locations, transport price, respective procedures etc. in the internal application. )
- Follows up and is always up to date with the driver’s route;
- Reports operational problems occurring on the route in a timely manner according to procedures (delays, technical problems, trailer exchange, etc.);
- Intervines and proposes solutions to avoid operational problems (delays, line stops, etc);
- Respects the procedures or procedure changes sent by direct supervisor or manager;
- Respects NCR procedures (creates, updates, checks, closes, based on NCR process flow);
- Gives correct, complete and necessary informations towards the colleagues at each shift change;
- Respects the internal procedures and the law;
- Creates and maintains a professional relationship with the colleagues (respects the procedures, don’t create conflicts);
- Updates in due time all necessary informations in all applications that he works with;
- Answers accurately in due time to all requests that are related to transport activity;
What do we offer
We are offering a challenging position and the opportunity to grow with us. You will have a role with varied responsibilities, working in an informal and collegial atmosphere.
In addition to our financial working conditions, we have some benefits such as meal tickets, private medical services, 13th salary, training opportunities and a proactive and friendly staff association.
If you enjoy a structured way of working with transports management systems in a healthy professional company ready to invest in people, innovation in transports means and IT solutions, then you are a good fit for this job.
Descrierea companiei
For more than 100 years, Ewals Cargo Care has been providing the answer to your logistics requirements. With 1.600 employees in 12 countries, 3000 trailers and 400 trucks we arrange over 5.000 transports daily within Europe and further afield. Half of these are carried out using our intermodal Mega Huckepack fleet.
Today, Ewals Cargo Care is a fourth generation family company with an annual turnover of over 500 million euros. The headquarters is located in Tegelen, The Netherlands
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