IT System Administrator

• Provide first-line IT support to employees, handling user requests and technical issues
• Diagnose and resolve hardware and software problems related to office IT equipment
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Manage user accounts, groups, email addresses, and access permissions across company systems
• Support and administer core IT services such as Active Directory, GPO, DNS, DHCP, WSUS, and other infrastructure services
• Ensure secure and efficient access to company information systems and resources
• Monitor and maintain workstation performance and overall system stability
• Perform basic network administration tasks and support connectivity issues
• Set up and maintain video conferencing systems and provide support for internal meetings or events when required
• Maintain inventory records for IT equipment and ensure accurate asset tracking
• Perform data backups and verify backup integrity
• Prepare workstations and IT equipment for new employees in collaboration with HR and office administration teams
• Coordinate maintenance and repair of IT equipment, including collaboration with external service providers
• Support procurement of IT hardware, software, and consumables in coordination with management
• Maintain technical documentation, user guides, and internal IT procedures
• Monitor the company’s IT infrastructure and propose improvements or modernization initiatives
• Ensure information security and protection against unauthorized access, malware, and system vulnerabilities
• Coordinate the installation, maintenance, and support of communication lines such as internet and telephony
• Inform management about technical issues affecting the IT infrastructure and propose corrective actions
• Perform additional tasks related to IT support and infrastructure management when required

• Minimum 2 years of experience in IT support or system administration
• Experience providing user support in a corporate environment
• Experience working with IT infrastructure components and enterprise systems is an advantage

• Knowledge of Windows, macOS, and basic Linux administration
• Understanding of Active Directory, Group Policy, DNS, DHCP, and basic network services
• Knowledge of local and global network fundamentals and infrastructure architecture
• Understanding of hardware components including servers, workstations, and office equipment
• Knowledge of system troubleshooting and diagnostic methods for hardware, networks, and software
• Basic knowledge of information security principles and best practices

• Strong technical troubleshooting and problem-solving skills
• Ability to provide clear and effective technical support to non-technical users
• Strong organizational and documentation skills
• Ability to prioritize tasks and manage multiple requests simultaneously
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively in a global IT support environment
• Requirements
• Proficiency with remote support tools (e.g., RDP, TeamViewer, VNC or similar)
• Experience with workstation installation, configuration, and maintenance
• Familiarity with monitoring systems is considered an advantage
• Ability to create technical documentation and user guides
• English language proficiency – minimum B2 level (written and spoken).

Great people drive great goals. And that’s about our team—open, ambitious, and dedicated. Our daily work implies managing customer requests and ensuring our clients get quick and effective services. So, the heart of our work is helping people 24/7.

We care about every member, giving a fair salary, a cosy office, and professional development support. Getting started with us is easy, as we offer onboarding training that helps you learn everything step by step. Last but not least, we avoid working overtime. Reach out to us and learn more about how you can grow with us.