Infrastructure Monitoring Analyst with French - Iasi

• Good command of the French language, both written and verbal (at least B2 level)
• Working schedule: Monday - Friday: 4:45-14:45; 8:00-17:00; 12:00-21:00 + one weekend/month
• Previous customer service experience (specific service desk experience might be a plus)
• Good English language skills
• Attention to details
• Autonomy in taking decisions
• Responsible for actions taken
• Quality driven
• Organised person
• Microsoft package – Word, Excel, Outlook

• Provide Desk Support to monitor WiFi alerts on SNCF trains;
• Triage incoming alerts using the Customer’s network monitoring toolset.
• Monitoring IT Infrastructure: Continuously monitor clients' IT infrastructure components using specific tools and applications to ensure optimal performance and availability;
• Incident Management: Log and escalate incidents based on monitoring alerts in a timely manner, following predefined processes;
• Client Support: Respond to and escalate client incidents and requests received via phone or email, ensuring adherence to service level agreements (SLAs);
• Activity Logging: Maintain detailed activity logs and prepare reports within agreed deadlines to keep stakeholders informed;
• Performance Analysis: Analyse performance data to identify potential issues and ensure the health of the infrastructure;
• Collaboration: Escalating issues to next line of support and/or management when necessary;
• Documentation: Update and maintain accurate documentation related to monitoring activities and incident management.

• High quality external and internal technical trainings with a dedicated training department.
• Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans.

• Fixed benefits:
  • Private medical subscription
  • Recommendation Bonuses for new team members
  • Work from home allowance
  • Transportation allowance
  • Easter/Christmas bonus
  • Free Bookster corporate library subscription
  • Career development opportunities
• Flexible benefits:
  • Meal tickets
  • Vacation & cultural vouchers
  • Retail vouchers (eMAG, IKEA)

Who we are

SCC is the technology division of Rigby Group PLC, a family owned and operated business with interests in aviation, airports, hotels, property development and financial services.

What we do

We enable people to do business by planning, supplying, integrating and managing IT for leading public and private sector businesses across Europe. We serve over 2500 customers in more than 50 countries and operate out of 75 locations in the UK, France, Romania and Spain.

Our areas of expertise include hardware, software, networking, IT security, Cloud, data centre services, print management and mobile devices.

Our mission: to make IT work for our customers to improve the way they do business, deliver quality IT solutions and services that change the way businesses do business, deliver long-term profit to invest back into the business and nurture a winning network of partners to create enduring value to our customers.

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to cariera@scc.com. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).

We are SCC – great things happen when we work together!