Customer Support with French

Are you passionate about communication, organization, and working in an international environment? Join our dynamic team and become part of a company that values professionalism, teamwork, and personal growth. We’re looking for motivated, detail-oriented, and reliable individuals who enjoy coordination, problem-solving, and working with data. Whether you already have relevant experience or you’re looking to grow in this field, we’ll support you every step of the way.

This position involves a mix of administrative, communication, and coordination tasks, similar to a documentary assistant role. The role requires working with internal systems, managing customer-related processes, and ensuring smooth collaboration between departments.

A. Core Orders and Management Tasks
The role includes entering orders into the ERP/CRM system (Salesforce), sending confirmation emails, and following up on ongoing processes. You will also track payment status and provide basic support for collection activities.

B. Customer Communication
You will handle shipping updates via email and phone, maintain active communication with the logistics department, and manage daily customer inquiries in a professional and timely manner.

C. XFN Issue Escalation
The position involves escalating operational or customer-related issues to internal teams (sales, logistics, supply chain, after-sales, finance) through the direct supervisor (France Head). You will ensure efficient resolution, track escalation status, record updates, and maintain clear communication until each issue is resolved.

D. Report and Data Maintenance
You will be responsible for CRM data maintenance, including updating customer information such as addresses and ensuring data accuracy at all times.

The work schedule follows fixed core hours from Monday to Friday - 10:00 a.m. to 19:00 p.m.

Experience & Required Skills

• Linguistic Excellence: High proficiency in French (C1–C2 or native) and good English skills for daily communication
• Attention to Detail: Strong ability to manage data accurately and maintain organized records
• Communication Skills: Clear, professional, and effective communication with both customers and internal teams
• Responsibility & Work Ethic: Serious, dedicated, and responsible approach to daily tasks
• Problem-Solving: Ability to identify issues and ensure proper escalation and resolution
• Team Collaboration: Ability to coordinate with multiple departments in an international environment
• Proficient Computer Skills: Comfort working with CRM/ERP systems (e.g., Salesforce) and office tools

Why You Should Join Us

• Paid Vacation and Sick Leave: We care about your well-being and ensure time for rest and recovery
• Your contribution is valued, with an attractive base pay and meal tickets
• Company Events: Opportunities to participate in internal events and knowledge-sharing sessions
• International Environment: Work with cross-functional teams and gain valuable global experience