Customer Support Representative - English:Digital Channels

• Fluent English (spoken and written) – B2 level or higher;
• Strong communication and problem-solving skills;
• Customer-oriented mindset with attention to detail;
• Ability to work independently and manage multiple tasks;
• Basic computer skills and familiarity with digital tools;
• Previous experience in customer support or a contact center is an advantage, but not mandatory.

• Experience with live chat, email support, or social media channels;
• Knowledge of CRM systems (e.g., Salesforce, Zendesk, Freshdesk);
• Experience in e-commerce or technical support environments.

• Handle customer inquiries via email, chat, and other digital channels;
• Provide accurate information regarding products, services, orders, and policies;
• Troubleshoot customer issues and offer clear, effective solutions;
• Escalate complex cases when necessary, following internal procedures;
• Document interactions accurately in CRM systems;
• Meet quality, productivity, and customer satisfaction targets;
• Maintain a customer-focused, empathetic, and professional communication style.

• Meal tickets (30 RON/day).
• Private medical package.
• Paid professional training.
• Internal development opportunities - career path.
• Supportive, international work environment.
• Discounts with our current partners.
• Access to the 7card by Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.
• Modern office and digital-first tools - close to the Metro and bus stations

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.