Candidatul Ideal
Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As a Customer Service Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
At Ascensos, we take a mindful approach to customer service outsourcing and recruit with our clients in mind; because we love our people, and if our people love the brand they work with, then we know that customers will continue to love that brand.
Key to delivering a world-class customer experience means relating to customers and being a great listener, with the ability to demonstrate empathy as you understand and proactively work to resolve any issues they experience both pre-and post-purchase.
We’re looking for brand-focused candidates who have an excellent standard of German and English to join our Customer Support team in Bucharest.
Descrierea jobului
YOU WILL HANDLE CALLS AND EMAILS BOTH IN GERMAN AND ENGLISH.
Serve as a first point of contact for inbound customer or employee questions, requests, and issues.
Provide customers with exceptional service by understanding their needs and requirements, offering accurate, thoughtful, and timely solutions.
Have a full understanding of our products and services.
Use knowledge base articles and other documents to assist with responses.
Ability to use discretion and independent judgment in evaluating problems for customers and employees.
You will help customers with issues regarding paints, washable paints and other DYI products for indoor and outdoor use - how to use them, how to mix them, support for possible issues when using the products and refunds requests, etc.
You will work both on calls and emails
START DATE: 18.11.2025 (OR DEPEDING ON AVAILABILITY)
THE ROLE IS HYBRID - THE TRAINING PERIOD (2 WEEKS) AND ANOTHER 4-6 WEEKS FROM THE OFFICE, THEN 1 WEEK FROM OFFICE, 1 WEEK FROM HOME.
SCHEDULE: MONDAY - FRIDAY: 9:00-18:00 RO TIME
TRAINING: 2 WEEKS, FROM THE OFFICE, SCHEDULE DURING TRAINING - 10:00-19:00
Descrierea companiei
Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors and clients.
Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.
With operations in the UK, Romania, Turkey, Trinidad and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.
We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.
We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as
LGBTQ2SI
Looking forward to having you in #theAteam!
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