Ideal Candidate
- Excellent communication skills in English – spoken and written
- High levels of empathy, emotional intelligence, and professionalism
- Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus
- Availability to work night shifts is required
Job Description
- Understand the customer's needs and assist with general inquiries, product support and troubleshooting via phone.
- Communicating with customers through various channels.
- Processing orders, forms, applications and requests.
- Keeping record of customer interactions, transactions, comments and complaints
Company Description
CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.
We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
www.cgsinc.com
Learn more about our Privacy Policy for the purpose of GDPR by clicking the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
