Ideal Candidate
Customer Service Representative, Bucharest
Job Description
We are looking for a proactive and customer-focused Customer Service Representative to join our team. In this role, you will support customers and the sales team with order processing, delivery coordination, invoicing, and day-to-day customer communication.
This is a great opportunity for someone with up to 2 years of experience in customer service or administration who would like to develop their career in an international environment. Experience with SAP is considered an advantage.
Key Responsibilities
What We Are Looking For
Nice to Have
We Offer
This is a great opportunity for someone with up to 2 years of experience in customer service or administration who would like to develop their career in an international environment. Experience with SAP is considered an advantage.
Key Responsibilities
- Manage customer orders from entry to delivery
- Support customers and sales representatives with day-to-day communication
- Prepare quotations and follow up on offers
- Process orders and maintain accurate data in SAP and internal systems
- Monitor delivery schedules and communicate any delays to customers
- Send order confirmations and coordinate delivery timelines
- Handle invoicing, credit notes, pre-payments, and payment follow-ups
- Support complaint and claims handling together with the sales team
- Maintain customer and product master data in SAP
- Coordinate with production, logistics, finance, and other internal departments
- Ensure smooth and efficient customer service processes
- Contribute to process improvements and workflow optimization
What We Are Looking For
- Up to 2 years of experience in customer service, administration, sales support, or a similar role
- Good communication and organizational skills
- Customer-oriented mindset with strong attention to detail
- Ability to manage multiple tasks and priorities
- Problem-solving attitude and proactive approach
- Team player with strong interpersonal skills
- English language skills at B2–C1 level
Nice to Have
- Experience working with SAP
- Experience with ERP or order management systems
- MS Office 365 knowledge
We Offer
- Opportunity to grow within an international company
- Supportive and collaborative work environment
- Professional development opportunities
- Exposure to cross-functional international projects
Company Description
Kingspan Group is a global leader in advanced insulation and building envelopes, focused on energy efficiency and low carbon construction. Founded in Ireland in 1965, Kingspan now operates in over 80 countries, with 27,000+ employees and 270+ manufacturing sites worldwide.
We deliver innovative insulated panel systems and smart building technologies that support sustainable, energy-efficient construction. Our growth is driven by innovation, environmental responsibility, and a people-first culture focused on collaboration, inclusion, and development.
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