Candidatul Ideal
YOUR SKILLS AND EXPERIENCES
We are looking for people with 2+ years freight forwarding experience, strong knowledge of Air Logistics (import and export) processes, as well as:
Excellent communication skills both written and verbal
Accountable for results, strives to meet and exceed expectations
Self-starter with good judgment who can proactively manage up where appropriate
Strong time management, prioritization and follow-up skills
Commercial drive and mindset
Communication, problem and conflict resolution skills
Strong collaboration and communication skills, with the ability to foster cross-team alignment
Ability to adapt to changes
A constant drive for customer satisfaction in parallel with profitability maximization
Positive work ethic and attitude
English Advanced
Descrierea jobului
The Customer Care Specialist is responsible for the daily execution and delivery of an exceptional customer experience, leading to consistent customer excellence and satisfaction. By regular and frequent direct interaction with our customers, the Customer Care Specialist will have a clear understanding of customer requirements and expectations, as well as their business developments. The Customer Care Specialist will with pro-active customer communication and problem resolution, and in parallel with engagement of relevant stakeholders, ensure that customer needs are met efficiently and effectively. Along with a strong focus on customer growth and maximizing profitability.
YOUR RESPONSIBILITIES
- Act as the first point of contact for our customers and partners
- With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.
- Ensure consistent shipment monitoring and pro-active customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions.
- Ensure awareness of customer facing digital solutions and encourage usage by our customers. Participate in trainings, as needed, for up-to-date knowledge.
- When assigned to customer implementations, as either support or lead, bring active involvement and ensure participation by OCC/RCC/OM, as required. And participate in GCIM Scalable trainings.
- Manage and develop customer growth and stay on top of customer retention;
- Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products. And on-going GP analysis, as well as liaising with stakeholders responsible for procurement.
- Competitive salary with performance-based bonuses.
- Opportunity for growth and advancement within the company.
- Training and development programs to improve your skills and knowledge.
- Work with a talented and supportive team in a collaborative environment.
- Contribute to the success and growth of a leading logistics company.
Descrierea companiei
With over 78000 employees at some 1,400 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Sea Logistics, Air Logistics, Contract Logistics and Road Logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Kuehne + Nagel meets companies' global business requirements in each of the local markets and underpins these solutions with strong visibility and monitoring capabilities across its network.
Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.
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