Publicat 06 Dec 2019 | Reactualizat 05 Ian 2020 | Expiră 06 Ian 2020

Workforce Management Specialist

5 posturi
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

  • Degree in Statistics would be considered a plus
  • Advanced knowledge of all levels and functions of math--including experience with statistical modeling is considered a plus
  • Advanced knowledge of Microsoft Word, Excel and Access (especially Excel)
  • Excellent verbal and written communication skills
  • Strong organizational skills and the ability to prioritize workload, meet deadlines and perform multitasking
  • Strong attention to detail
  • Any experiences had with a similar position and/or working with specialized software would be considered a plus
  • Experience in the contact center environment / excellent knowledge of specific KPIs
  • Ability to work under pressure
  • SQL, MySQL and/or VBA knowledge constitutes a plus
  • Fluency in English
  • Responsible person, organized, flexible and adaptable

Descrierea jobului

  • Managing the performance of the contact center by providing analysis of historical patterns in order to forecast future call-volumes
  • Developing and modeling schedules that ensure service levels are achieved while balancing employee preferences
  • Developing and maintaining historical reporting
  • Maximize resource utilization
  • Working with cross-departmental contacts to gather information that will impact forecasting
  • Developing complex, statistical analysis of historical data
  • Review and understand call arrival patterns, seasonality impacts, and new business decisions to generate accurate forecast volumes at an interval level

  • An undetermined contract;
  • Account to an online library;
  • A 7card membership;
  • Meal Tickets;
  • Personalized offers for phone subscriptions and accesssories;
  • Incentives(monthly) and also bonuses(quarterly) for our employees – financial and non-financial;
  • The opportunity to take your career to the next level and apply for a middle/ upper management position in CGS;
  • Your own star in CGS Walk of Fame for bringing innovation and a fresh perspective in our company.

Descrierea companiei

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies. We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.

As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability. We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)

In CGS we appreciate performance, involvement, leadership skills, and being a pro-active team member. Join our team: if you think you fit the profile, than we are looking forward to meeting you!

Aflati mai multe despre politica de confidențialitate CGS cu privire la prelucrarea datelor dumneavoastra personale :

Workforce Management Specialist  -  Computer Generated Solutions Romania SRL

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