WORK at HOME- PORTUGUESE Customer Support Representative

Are you looking for a multicultural environment to develop yourself and your skills? Join Foundever in Cluj-Napoca, Romania, to experience thе culture of a multinational US company!
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone and email.

REQUIRED SKILLS AND EXPERIENCE:

- Proficiency in Portuguese;;
- Previous experience of/ or aptitude for Customer Service;
- Good organizational skills;
- A working knowledge of MS Word/Excel;
- Excellent communication skills and thе ability to remain calm in all situations;
- Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures.

The most important characteristic of our support team is that we love helping people. Foundever is a place for people to work better, together. Our job is to help, treating our customers the way we’d want someone to treat our friends. So, what would your daily tasks include?Responding promptly to customer inquiries via phone calls, maintaining a positive attitude. No problem will stand in our way if we’re dealing with it patiently and with a smile on our faces 😊

Develop and maintain a full technical knowledge of the client’s products and services. You will become our new expert!

Responsibly maintain and update all job-related administrative forms (this includes logging all calls in line with procedures or keeping records of customer interactions). Here’s where your self-organizing skills will pay off, so this will be a piece of cake for you!

Communicating and coordinating with colleagues as necessary. Teamwork is the dream work!

Join our team of professionals at Foundever (now part of Sitel Group) and we will offer you:

Paid professional technical training
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Discounts of to 40% at partners – electronics and telecommunications subscriptions
Discounts on eyeglasses, PC protective lenses and other services
Dentist discounts at partner clinics
Access to the 7card by Gympass monthly subscription
Special offer at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.