Hey!

- Do you know how to communicate with high-value clients?

Do you enjoy providing a premium customer experience?
Are you organized, proactive, and comfortable working independently?
Do you want to grow and develop in the iGaming industry?

Did you answer "YES" to all questions? You need to check this out!

You definitely should be with us if:

• you're sociable and know how to build strong relationships with clients;
• you have excellent communication and problem-solving skills;
• you can stay calm and professional in challenging situations;
• you're comfortable multitasking and prioritizing urgent requests;
• you have successful experience in VIP management, customer service, account management, or a similar position;
• you enjoy working with people and providing a personalized customer experience;
• you're proactive, responsible, and able to work independently;
• you're a native Romanian speaker;
• you have a strong level of English;
• experience in iGaming, online casino, or sportsbook will be an advantage.

• Providing personalized assistance and support to clients through available communication channels, including chat, phone calls, and email.
• Handling requests and inquiries from clients outside the working hours of VIP Managers, ensuring service continuity and maintaining a premium customer experience.
• Handling and managing phone calls whenever the situation requires it.
• Collecting detailed information regarding technical issues encountered by clients and escalating them to the relevant departments for investigation and resolution.
• Following up on urgent or outstanding issues to ensure that clients receive appropriate support and timely updates.
• Maintaining a high level of professionalism and personalized communication when interacting with our clients.
• Identifying urgent or sensitive cases and escalating them to the appropriate teams or management when necessary.
• Following all company regulations, procedures, processes, and instructions.
• Ensuring compliance with internal service standards and response-time requirements.
• Working closely with relevant departments to ensure smooth communication and fast resolution of clients issues.

From our side we'll provide you with:

• good income that you can influence;
• the opportunity to join a cool team of professionals;
• the possibility of self-development and career growth;
• the opportunity to gain valuable experience working with VIP customers;
• a dynamic and international working environment;
• a conveniently located office.

Working Schedule

5 days per week, including weekends, 8 hours per day.

The schedule can be adjusted according to business needs and team requirements.