Publicat 18 Iun 2020 | Expiră 18 Iul 2020

User Support Specialist

1 post

Candidatul ideal

The User Support Specialist will be the first point of contact for all IT service desk incidents and requests from users.

Descrierea jobului

Tasks and responsibilities:
• Receiving and handling requests (phone calls, emails or self-service requests)
• Classifying and making an initial assessment of incidents/service requests
• Providing remote technical support to users
• Analyzing problems/situations, understanding incidents impact on business
• Resolving requests or solving incidents following instructions in a knowledge base

Skills:
• Knowledge of MS Office suite, Windows Desktop, Android mobile devices
• Networking knowledge and server experience is a plus
• Fluency in English (both written and verbal) is a plus
• Technical orientation
• Problem solving orientation
• SAP knowledge (Basis, Solution Manager) is a plus
• Ability to learn and apply new technologies and methodologies in a distributed environment based on existing knowledge



This challenging position is designed for enthusiastic professionals ready to prove their capabilities and which are focused on their professional growth and development.
The company offers a motivating compensations package related to performance, together with a friendly working environment. Discretion and confidentiality assured. Adequate and suitable applications shall be replied, only.

Descrierea companiei

United Romanian Breweries este prima companie de bere din Europa de Est, care a dezvoltat un proiect green field. In clasamentul companiilor internationale producatoare de bere din Romania, URBB ocupa in prezent locul 4, iar portofoliul sau este format exclusiv din marci internationale: Tuborg, Carlsberg, Skol, Holsten, Guinness si Kilkenny, ultimele doua fiind importate. Fabrica Tuborg este singura unitate de productie a companiei si in acelasi timp una dintre cele mai moderne fabrici de bere atat din Romania, cat si din cadrul grupului Carlsberg Breweries A/S. Construita in 13 luni, a produs prima sarja de bere la sfarsitul anului 1997. Compania URBB are peste 700 angajati, iar in domeniile conexe genereaza peste 4,000 locuri de munca. Compania si-a propus sa patrunda pe o noua piata - cea a bauturilor racoritoare prin preluarea marcii Granini, produs 100% natural, marca de prestigiu a companiei nr. 1 pe piata din Europa.

User Support Specialist  -  TUBORG -SC United Romanian Breweries Bereprod SRL

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