Travel Agent - Spanish and English Language

• Excellent Spanish language skills in both speaking and writing (B2 proficiency or higher);
• Basic to intermediate English language skills (at least B1 level);
• Communication and customer-service skills;
• Knowledge of Microsoft Office Applications;
• Prior work experience in customer service or a related field (recommended, but not mandatory);
• Team player with a collaborative mindset and the ability to work with others towards common goals;
• Creative problem solver with an out-of-the-box approach;
• Attention to detail.

• Engaging with clients through phone calls, emails, or chat services;
• Handling inquiries, reservations, changes to itineraries, and payments;
• Offering recommendations for appropriate destinations, travel dates, and costs based on clients' preferences;
• Working closely with the cruise line and be the main point of contact for clients, providing updates on travel arrangements and answering any questions or concerns;
• Using booking systems and software to secure holidays and manage clients travel plans;
• Keeping clients up to date with any changes regarding their travel arrangements and promptly address any concerns or issues that arise.

• Innovative Work Environment: Be part of a team that values creativity and fosters an environment where your ideas can flourish.
• Career Growth Opportunities: We invest in our team's development, providing avenues for career progression and skill enhancement.
• Impactful Contributions: Your role is pivotal in shaping positive customer experiences and contributing to the success of our dynamic organization. Conduent Internal Use Only © 2021 Conduent, Inc. All rights reserved. Conduent and Conduent Agile Star are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries.
• Recognition as a Most Loved Workplace®: Conduent has been certified as a Most Loved Workplace® this year, citing respect, collaboration, and a positive vision for the future as key cultural drivers.
• Internal Talent Development: Through our management development programs, approximately 70% of our Team Leader positions have been filled from our own associate talent pool.
• Long-Term Career Building: Over 25% of our associates have been dedicated members of our team for 5 years or more, showcasing the long-term commitment our employees choose to make.

Who we are:

Together, we make a difference in the lives of millions every day.

When you join Conduent, you are engaged in creating the future – both our company’s and your own. From being a part of transformative and game-changing projects to finding new and better ways of getting work done. You’ll have the opportunity to grow and thrive through experiences and formalized learning programs.

Every day we work to build a culture where individuality is both noticed and valued – a culture where every employee can bring their authentic self to work. Whether you work remotely or in an office in any part of the world our sense of community is nurtured by constant interaction, collaboration, and connection.

Our people are united in their passion to make a positive difference – within their teams, communities, and society at large. This passion pushes us every day to work hard, innovate, think creatively, and solve problems.

About the company:

A Business Process Services Pioneer​

As one of the original pioneers in business process outsourcing (BPO) and a leader today, Conduent has deep and diversified expertise across a range of industries and business process solutions. ​ 

We help businesses and governments drive process efficiencies, costs savings and long-term revenue growth. Our understanding of our clients’ operations enables us to provide essential services to millions of people every day. 

Whether it’s helping to reduce ER visits by 25%, driving 99% customer satisfaction, delivering $150B in child support payments or reducing traffic congestion by 15%, Conduent’s services and solutions positively impact the lives of millions of people every day.

Our Mission:

At Conduent we provide essential services and solutions that deliver exceptional outcomes. Through our diverse and dedicated associates, Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for our clients and the millions of people who count on them. It’s why a majority of Fortune 100 companies and over 500 governments depend on us when it matters most.

Culture:

Life at Conduent is as diverse and exciting as the industries, clients, and partners we work with each day. We’re constantly evolving the way we work to create value for our clients, and we love the work we do.

As a company, we are committed to delivering an open and inclusive work environment by:

Diversity and Inclusion:

At Conduent, we believe in creating a strong and effective workforce and rely on the diverse backgrounds, experiences and expertise of our employees and clients to ensure that Conduent continues to get better, faster and stronger. Each employee has an inherent responsibility to ensure our business treats all people – colleagues, clients, and their customers – with dignity and respect.

Each of our business groups are made up of multicultural teams, where colleagues bring diverse perspectives to problem solving. This drives creativity, innovation, and improved decision-making, which are key competitive principles in a global marketplace.

Our Core Values:

Conduent’s Core Values guide how we think, act, and make decisions.

We are committed to delivering exceptional outcomes to our clients and their end users. We believe every interaction and every touchpoint is an opportunity to delight and demonstrate value.

We strive to deliver the highest quality in every aspect of our business – from how we handle a customer call for service to transitioning to a new data center. Whether it’s for an external client or an internal business partner, we deliver with quality, while also taking personal accountability, to ensure we’re the best we can be.

We believe good ideas can come from anywhere and diverse perspectives contribute to better decisions and outcomes for our associates, clients, and communities. Combined with a safe and inclusive environment and opportunities to grow, we strive to make Conduent a great place to work for all associates.

Proactive and effective two-way communication is essential to build trust, resilience and clarity around our company’s goals and objectives. Our communications are candid, timely and transparent, enabling us to mitigate risk and plan ahead.

Teamwork and collaboration are the hallmarks of our culture. We support each other across business groups and functions, collaborate to solve problems, and lead with honesty and respect. We put the team first, ensuring that we all win together.

We are proud of our work and our company, yet always respectful and humble. We strive to constantly grow and learn by openly reflecting on our own performance first. We actively listen to feedback from all stakeholders to improve our services and our organization.

Innovation:

Staying essential to our customers and end-users requires constant innovation.

We work with our clients every day to help them transform their business through the power of our technology platforms combined with the deep expertise of our people and a strong partner eco-system. This approach leverages the latest digital technologies combined with an invaluable human touch to provide modern experience and better outcomes for our clients and their end-users.