Candidatul Ideal
About The Role: Training Supervisor
You will be responsible for training organisation and talent development for a European multilingual 3C customer service team based in Romania. Team agents serve customers in Italian, Romanian, Hungarian, Belgian, Czech, Swedish, Serbian and English, delivering end-to-end customer service for an international 3C brand, including but not limited to pre-sales consultation, order support, after-sales service and complaint handling, and addressing common enquiries on product usage, order & logistics, returns & exchanges, warranty and promotional policies. Service channels cover hotline (inbound), online chat, email, social media, etc. English/Chinese is used as the management language.
As a Training Supervisor, you will design and develop training courses based on customer service job requirements (covering product knowledge, service skills and system operation), organise and conduct new employee orientation and in-service staff skill improvement training, evaluate training effectiveness through tests, practical operations and follow-up surveys, update training materials timely based on business changes and feedback, track the application of training content in daily work and provide guidance, and collect departmental training needs to continuously optimise training plans — playing a key role in ensuring team competence and consistent service quality.
Qualifications:
1. 2–3 years of relevant experience in customer service training or corporate training;
2. Good teaching expression and course development capabilities, able to independently design and develop training materials and curricula;
3. Familiarity with customer service business processes and call centre operations, with a good understanding of agent job requirements and service standards;
4. Good communication, coordination and organisational skills, able to efficiently organise various training activities;
5. English as a working language, B2 level or above.
Preferred:
-Familiarity with adult learning principles (adult learning theory) is preferred;
-Working knowledge of any of the agent languages (Italian, Romanian, Hungarian, Belgian, Czech, Swedish, Serbian) is preferred for delivering training in the corresponding language;
-Familiarity with call centre platforms (Avaya/Genesys/CRM), or training experience in 3C product customer service, is preferred.
You will be responsible for training organisation and talent development for a European multilingual 3C customer service team based in Romania. Team agents serve customers in Italian, Romanian, Hungarian, Belgian, Czech, Swedish, Serbian and English, delivering end-to-end customer service for an international 3C brand, including but not limited to pre-sales consultation, order support, after-sales service and complaint handling, and addressing common enquiries on product usage, order & logistics, returns & exchanges, warranty and promotional policies. Service channels cover hotline (inbound), online chat, email, social media, etc. English/Chinese is used as the management language.
As a Training Supervisor, you will design and develop training courses based on customer service job requirements (covering product knowledge, service skills and system operation), organise and conduct new employee orientation and in-service staff skill improvement training, evaluate training effectiveness through tests, practical operations and follow-up surveys, update training materials timely based on business changes and feedback, track the application of training content in daily work and provide guidance, and collect departmental training needs to continuously optimise training plans — playing a key role in ensuring team competence and consistent service quality.
Qualifications:
1. 2–3 years of relevant experience in customer service training or corporate training;
2. Good teaching expression and course development capabilities, able to independently design and develop training materials and curricula;
3. Familiarity with customer service business processes and call centre operations, with a good understanding of agent job requirements and service standards;
4. Good communication, coordination and organisational skills, able to efficiently organise various training activities;
5. English as a working language, B2 level or above.
Preferred:
-Familiarity with adult learning principles (adult learning theory) is preferred;
-Working knowledge of any of the agent languages (Italian, Romanian, Hungarian, Belgian, Czech, Swedish, Serbian) is preferred for delivering training in the corresponding language;
-Familiarity with call centre platforms (Avaya/Genesys/CRM), or training experience in 3C product customer service, is preferred.
Descrierea jobului
Key Responsibilities
1. Design and develop training courses based on customer service job requirements, covering product knowledge, service skills and system operation, and prepare training outlines, materials and plans;
2. Organise and conduct training sessions, including new employee orientation and in-service staff skill improvement training;
3. Evaluate training effectiveness through tests, practical operations and follow-up surveys, and continuously improve training approaches and content;
4. Update training materials timely based on business changes and employee feedback to keep training content aligned with actual operations;
5. Track the application of training content in daily work and provide coaching and guidance to agents;
6. Collect departmental training needs, optimise training plans and support the continuous improvement of the team's overall service level.
We offer
-Performance and experience based competitive remuneration.
-Department & company wide teambuilding events.
-A supportive and inclusive work environment.
-Opportunities for career development and advancement.
-An exciting opportunity to join a fast-growing international BPO organization, work with global clients across diverse industries, and play an active role in the expansion of our European operations.
1. Design and develop training courses based on customer service job requirements, covering product knowledge, service skills and system operation, and prepare training outlines, materials and plans;
2. Organise and conduct training sessions, including new employee orientation and in-service staff skill improvement training;
3. Evaluate training effectiveness through tests, practical operations and follow-up surveys, and continuously improve training approaches and content;
4. Update training materials timely based on business changes and employee feedback to keep training content aligned with actual operations;
5. Track the application of training content in daily work and provide coaching and guidance to agents;
6. Collect departmental training needs, optimise training plans and support the continuous improvement of the team's overall service level.
We offer
-Performance and experience based competitive remuneration.
-Department & company wide teambuilding events.
-A supportive and inclusive work environment.
-Opportunities for career development and advancement.
-An exciting opportunity to join a fast-growing international BPO organization, work with global clients across diverse industries, and play an active role in the expansion of our European operations.
Descrierea companiei
About Anchor Service S.R.L.
ANCHOR SERVICES is a professional digital services provider based in Europe with a global reach. We specialize in business process outsourcing (BPO) and human resources outsourcing, leveraging our deep local expertise and agile regional collaboration to provide stable, efficient, and scalable operational support to clients across multiple industries. Our team of experts combines professional insights with extensive experience, striving to be your most trusted business anchor.
ANCHOR SERVICES is a professional digital services provider based in Europe with a global reach. We specialize in business process outsourcing (BPO) and human resources outsourcing, leveraging our deep local expertise and agile regional collaboration to provide stable, efficient, and scalable operational support to clients across multiple industries. Our team of experts combines professional insights with extensive experience, striving to be your most trusted business anchor.
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