Ideal Candidate
In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.
During the first 6 months, you will work fully on-site from one of our offices in Bucharest, Brasov or Iasi, with working hours within the 08:00–20:00 Romania time window, based on business requirements. After the stabilization period, you will transition to a standard working model, Monday to Friday, 09:00–18:00.
As part of the team, you will support a Customer Support operation by delivering engaging training programs and ensuring that employees have the knowledge and skills needed to provide an excellent customer experience.
Skills that make your work successful:
- Advanced English & Italian – minimum B2 level
- 2+ years of relevant Training experience, preferably in a Customer Support / Contact Centre environment.
- Strong training, presentation and facilitation skills.
- Excellent written and verbal communication skills in English.
- Strong stakeholder management and collaboration skills.
- Strong customer service mindset and understanding of customer experience.
- Ability to work independently, manage multiple priorities and meet deadlines.
- Experience working in a multicultural corporate environment is an advantage.
Job Description
- Design, develop and deliver training programs for Customer Support teams, based on business and operational requirements.
- Facilitate engaging classroom and virtual training sessions for new hires and existing employees.
- Develop and maintain training materials, presentations, exercises and assessments.
- Conduct training needs analysis, identify knowledge gaps and define appropriate learning objectives.
- Partner with SMEs, Team Leaders and Operations stakeholders to ensure training content is accurate, relevant and aligned with business needs.
- Monitor training and assessment results, identify performance gaps and recommend improvement actions.
- Gather learner and stakeholder feedback and continuously improve training content and delivery.
- Coordinate training schedules, materials and activities, ensuring delivery within agreed timelines.
- Support onboarding, upskilling, refresher training and other learning initiatives as required.
- Ensure training activities and materials follow Accenture, client and quality standards.
Employee Benefits – Be well, work well, live well
- Be at your physical best & take advantage of additional financial support:
- Flexible medical & dental subscription plan with Regina Maria;
- Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
- Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
- Discount on Accenture shares through Employee Shares Purchase Plan;
- Referral bonus, depending on the career level of the job opening;
- Life insurance for you and your loved ones.
Follow your purpose:
- 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
- Additional private pension plan, starting the second month of employment;
- Flexible working hours depending on project specifics;
- Access to a wide range of training and development opportunities;
- Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).
Care for you and your loved ones:
- Psychological and psychotherapy counselling support;
- Premium access to well-being apps (Calm and Wysa);
- Paid maternity or paternity leave;
- Children educational reimbursement;
- Support for adoption & psychological, financial and legal sessions for everyone in your household.
At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!
Company Description
Belong. Grow. Thrive. Reinvent with Accenture
Who We Are
Accenture is a leading global professional services company helping the world’s top businesses, governments, and organizations build their digital core, reinvent with data and AI, optimize operations, and accelerate growth. We are a talent‑ and innovation‑led company of approximately 779,000 people in more than 120 countries.
We’ve made 15 consecutive appearances in Fortune’s 100 Best Companies to Work For, reflecting our commitment to putting people first.
Accenture in Romania
Since 2006, we’ve grown to over 4,500 colleagues across Bucharest, Timișoara, Iași, Brașov, Cluj-Napoca, and Târgu Mureș. We deliver Strategy & Consulting, Technology, Digital Engineering & Manufacturing (Industry X), and Intelligent Operations to clients in industries such as Banking, Insurance, Telecom, Automotive, Retail, Energy, and FMCG.
Reinvent with Accenture
At Accenture, reinvention is more than what we deliver — it’s our North Star. We foster a culture where continuous learning, flexibility, and purposeful work come together so you can grow personally, thrive professionally, and lead meaningful change.
Our Promise
Reinvent businesses & communities Work with top global brands to solve meaningful challenges, using technology and creativity to drive positive impact.
Build a dynamic career Explore roles across industries and tech areas like GenAI, cloud, cybersecurity, and digital engineering — supported by continuous learning.
Fulfill your personal aspirations Thrive in a flexible, caring environment that supports wellbeing and growth at every stage of life.
Our Culture
We aim to be a place where people achieve their personal and professional aspirations. Our culture is rooted in care, kindness, and connection, empowering everyone to bring their authentic selves.
Opportunities in Romania
We hire across a wide range of paths:
- Technology & Data: Cloud, Software Engineering, Data & AI, GenAI, Cybersecurity
- Strategy & Consulting: Transformation, Sustainability, Business Strategy
- Industry X: Digital Engineering & Manufacturing, Robotics, Digital Twins, Product Design
- Intelligent Operations: Finance, HR, Supply Chain, CX, Procurement
- Corporate Functions: HR, Finance, IT, Legal, Marketing
Each role offers structured learning, global exposure, and room to grow.
Inclusion & Diversity
We believe everyone deserves to belong. Our commitment to equity and inclusion ensures every person has the support and opportunity to thrive. Diverse perspectives fuel our innovation — and make Accenture a better place for all.
Why Join Us
- Global impact, local belonging
- Continuous learning ($1.1B+ invested yearly)
- Cutting‑edge technology and real innovation
- A culture that lifts you up
- Endless paths to grow and reinvent
Explore opportunities at Accenture.com/careers
