Candidatul Ideal
Qualifications we seek in you!
Minimum Qualifications
• Technical training, comparable relevant qualification, or a very good technical understanding
• Innovative open understanding of relevant topics
• Interested in Lean and Agile
• High understanding of our processes
• Open understanding of the activity in the service desk
• Understanding of the expectations of our external and internal partners
• Very good teamwork and communication skills
• Diverse attitude towards all employees and open communication culture
• International networking with all service desk colleagues
• Mastering and promoting company values
Languages
• Fluent in English and German, both verbal and written
Travel requirements
• Less than 10%
Shift Requirement
• Shifts are required to maintain the 24/7, in agreement with the team management
Descrierea jobului
• Front and back-office support (Customer support, connection to the Level 2, support our external and internal partners)
• Using technical knowledge and tools to provide the best support to our customers.
• Implement & maintain the internally specified KPIs
• Implement and participate in the promotion of continuous improvement initiatives
Responsibilities
• Promoting customer satisfaction
• Close cooperation with Level 2
• Using predefined technical tools
• Collaboration with all internal stakeholders such as quality, sales, etc.
• Documenting and processing tickets in our CRM system
• Compliance with internal KDGs and internal/external SLAs
• Compliance with the specified processes and work instructions
• Establish lean management thinking
• Performance and processing of the given tasks
• Improving knowledge in the individual products
• Knowledge of all specified processes
• Expand knowledge through continuous training to keep up to date on new changes or product launches
• Take over special parts like Webshop, Knowledge center or customer portal
• Recognize the priority of individual cases
• Support quality through documentation and recording of cases
Descrierea companiei
We are Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Genpact in Romania
With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania. We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.
Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Awards
In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.
We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Our locations
In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.
In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation. Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.
Interested? Find out more at genpact.com/careers.
- 1 Apr. 2026
After-Sales Technical Support Engineer | Inverters & ESS
WATTRO ENERGY SYSTEMS S.R.L.
București1500 - 3000 EUR net / lună
