The Technical Implementation Consultant is a subject matter expert responsible for implementing the technical configurations for Connectors, APIs, Web Services, and other technical functionalities within customer implementation projects. This role focuses on the hands-on execution of complex system integrations, ensuring seamless data flow between BlackLine and customer environments, and troubleshooting sophisticated technical challenges to guarantee project success. Execute the end-to-end technical configuration of BlackLine Connectors, APIs, and custom Web Services to meet project requirements. Manage the integration of BlackLine products with customer ERP systems, and other third-party applications ensuring data integrity and process automation. Act as technical escalation to diagnose, troubleshoot, and resolve complex issues related to APIs, data feeds, and system connectivity. Provide expert guidance and support to customers on technical aspects of BlackLine solutions. Review and provide feedback to technical documentation, including integration guides, API specifications, data mapping documents and configuration details. Contribute to the enhancement of integration methodologies and provide feedback to the Product team on API and Connector functionality. Facilitate implementation meetings and presentations with internal and external stakeholders. Document customer interactions and implementation-related information. Contribute to continuous improvement initiatives within the team. Stay updated with the latest BlackLine products and industry trends. Ensure adherence to BlackLine implementation and documentation methodologies and standards. BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.
4-6 years of experience in a hands-on technical implementation or integration role
Strong understanding of system integration with major ERPs (eg SAP, Oracle, NetSuite, Microsoft Dynamics)
Advanced understanding of technical implementation principles.
Excellent communication and interpersonal skills.
Proven ability to lead and manage complex technical implementation projects.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Detail-oriented with strong organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Bachelor’s degree in computer science, Information Technology, or related field. (Accounting for Intercompany Senior Implementation Consultant).
Customer-focused mindset.
Ability to manage multiple tasks simultaneously.
Experience with project management tools and methodologies.
A technology-based company with a sense of adventure and a vision for the future.