Do you have strong people skills, enjoy coaching others, and thrive in building high performing teams?
Are you fluent in French and confident in your English?
Do you want to work from our brand new office on a new project in Bucharest, where you
can develop and grow?
If you’re ready to take the next step in your career, you might be our next Team Manager!

Your profile:
• Language criteria: Advanced proficiency in French and advanced English skills.
• Completed higher education (college degree or equivalent) is required
• Willingness to work fully onsite from our Bucharest office in Sector 6, CAMPUS
6.3

Your future role:

Responsibilities
• Build team spirit, participation, and recognition among individuals by providing
regular feedback on performance

• Deliver and encourage two-way communications within the team, including the
effective delivery of team briefs, huddles, and 1-2-1s

• Conduct regular quality assessments with each team member, 1-2-1s, annual
performance reviews, setting objectives and development plans

• Manage and resolve conflict

• Identify and develop individuals

• Based on tasks reviewed, provide feedback and coach Advisors to improve
performance to meet and exceed agreed standards

• Participate in the recruitment process to ensure candidates have the correct
language level and skills for the role

• Provide quality service to our customers within established quality guidelines

• Exercise empowerment when accommodating a customer within guidelines

• Standardize procedures to improve efficiency


Communication
• Promote a positive image of the organization in all communications

• Create and maintain effective working relationships with colleagues and Client
representatives

• Communicate effectively with key stakeholders across the account

• Speak to team members and customers with empathy and understanding

• Advocate cultural sensitivity – adapt discourse to suit customer
Support by Management

• Daily briefings

• Monthly one-to-one (F&D) sessions, alongside quality & performance reviews

• Regular coaching sessions


Account specifics:
This is a multi-channel support role, with a strong focus on:
• Email & back-office activities

• Social media interactions

• Voice support


Benefits:
• Competitive salary

• Monthly performance bonus

• 30 RON meal tickets

• Cost of a monthly subscription for public transportation (2 urban/metropolitan
lines)

• Relocation package of 500 EUR gross/month for the first 6 months (for candidates
who need to relocate