Team Leader Soft Collection

• At least 3 years of experience in coordinating collection activities.
• Minimum 1 year experience in banking.
• Very good knowledge of the MS Office package.
• Performance oriented.
• Positive attitude and open to new experiences.
• Skills in planning and reporting.
• Professionalism, team and customer orientation.

• Supervises daily activities of the collection agents and ensures that they fulfill their operational objectives.
• Provides constant support to team members (feedback/coaching) in order to improve their performance.
• Identifies the needs to carry out the activity in optimal conditions and communicates these needs directly to the superior.
• Actively participates in the staff recruitment process and has a decision-making role in their selection.
• Maintains communication, provides support and feedback to external partners and ensures the smooth running of the operational processes carried out by them.
• Prepares reports related to the activity of the internal agents/external partners regarding their performance.
• Actively participates in setting the collection strategy and ensures its implementation in the activity.
• Organize regular meetings with team members/external partners, to discuss the achieved performance and new or ongoing projects.

• Seize the opportunity to grow your career.
• Engage in exciting and meaningful work.
• Get recognition for your work and attitude.
• Become part of a large, friendly and supportive team.
• Get additional private health insurance.
• Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.
• Relax and Recharge: Our Weekly Office Chair Massage.
• A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 16+ Nationalities at tbi bank .
• Bring Your Furry Bestie: Let's Make Work Pawsome .

Do you want to join a well-established bank with a start-up culture? No, we’re not joking!

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We’re a bank with a long history of success that operates as a start-up and we’re always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don’t just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That’s not corporate babble, it’s what our people say.