Candidatul Ideal
At SIGNAL IDUNA, the Call Center plays a vital role in the customer experience. It is where we provide answers, support, and solutions—even in sensitive health-related situations.
We are looking for a colleague who puts the customer at the heart of every action, with a mindset geared toward quality and continuous improvement. We want someone with strong digital skills and a natural drive for optimization.
This role is a great fit if:
Experience: You have at least 1 year of experience in a Call Center (experience in the medical or health insurance field is a plus).
Education: You hold a university degree.
Digital Savvy: You have strong digital skills and a genuine interest in process optimization, CRM systems, online tools, and reporting.
Languages: You have an advanced level of English (both written and spoken).
People Skills: You enjoy working with people and helping them grow; you can handle challenges without compromising quality.Target Driven: You are results-oriented and KPI-focused, while maintaining a healthy
We are looking for a colleague who puts the customer at the heart of every action, with a mindset geared toward quality and continuous improvement. We want someone with strong digital skills and a natural drive for optimization.
This role is a great fit if:
Experience: You have at least 1 year of experience in a Call Center (experience in the medical or health insurance field is a plus).
Education: You hold a university degree.
Digital Savvy: You have strong digital skills and a genuine interest in process optimization, CRM systems, online tools, and reporting.
Languages: You have an advanced level of English (both written and spoken).
People Skills: You enjoy working with people and helping them grow; you can handle challenges without compromising quality.Target Driven: You are results-oriented and KPI-focused, while maintaining a healthy
Descrierea jobului
Key Responsibilities:
Team Coordination: Lead the operator team and organize daily activities.
Scheduling: Contribute to the creation of work shifts and schedules.
Performance Tracking: Monitor KPIs and take prompt action when bottlenecks occur.
Quality Control: Monitor performance and quality indicators.
Operational Support: Provide coaching and hands-on support for team members.
Escalation Management: Handle complex cases that exceed the standard operator level.
Digital Optimization: Use data and digital tools to improve results.
Collaboration: Work closely with other departments, including IT, Claims, Underwriting, and Sales.
What we offer:
Flexibility: Hybrid work schedule, Monday to Friday.
Security: Private health insurance and Life insurance.
Extra Perks: Meal tickets, gift vouchers, and additional vacation days.
Celebrate You: A day off for your birthday.
Discounts: Special rates on SIGNAL IDUNA insurance products.
Growth: Access to professional development programs.
Culture: A great team where you’ll actually enjoy grabbing a beer with your colleagues after work.
Team Coordination: Lead the operator team and organize daily activities.
Scheduling: Contribute to the creation of work shifts and schedules.
Performance Tracking: Monitor KPIs and take prompt action when bottlenecks occur.
Quality Control: Monitor performance and quality indicators.
Operational Support: Provide coaching and hands-on support for team members.
Escalation Management: Handle complex cases that exceed the standard operator level.
Digital Optimization: Use data and digital tools to improve results.
Collaboration: Work closely with other departments, including IT, Claims, Underwriting, and Sales.
What we offer:
Flexibility: Hybrid work schedule, Monday to Friday.
Security: Private health insurance and Life insurance.
Extra Perks: Meal tickets, gift vouchers, and additional vacation days.
Celebrate You: A day off for your birthday.
Discounts: Special rates on SIGNAL IDUNA insurance products.
Growth: Access to professional development programs.
Culture: A great team where you’ll actually enjoy grabbing a beer with your colleagues after work.
Descrierea companiei
In the local market, SIGNAL IDUNA began its operations in 2008. The current portfolio includes a variety of products and services for both individual and corporate clients. SIGNAL IDUNA offers insurance solutions through its two companies (SIGNAL IDUNA ASIGURARE REASIGURARE and SIGNAL IDUNA ASIGURĂRI) that address specific protection needs for both customer segments. SIGNAL IDUNA also provides reinsurance solutions, risk underwriting analysis, and insurance consulting services. SIGNAL IDUNA's expertise is supported by nationwide coverage and a simplified and attractive digital experience for customers.
Location:
SIGNAL IDUNA HQ is located in Equilibrium, a modern office building that offers the best conditions and facilities for employees, close to Aurel Vlaicu Metro Station, in the Central North area of Bucharest.
Location:
SIGNAL IDUNA HQ is located in Equilibrium, a modern office building that offers the best conditions and facilities for employees, close to Aurel Vlaicu Metro Station, in the Central North area of Bucharest.
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