Candidatul Ideal
In this role, you will coordinate client deployments, business transitions, operational expansions, and strategic projects while working closely with cross-functional teams and key stakeholders.
Requirements:
- English language – C1 level; Romanian language – C2 level.
- Minimum 2 years of BPO experience, including at least 12 months in a Team Leader, Operations, Project Coordination or similar role.
- Good understanding of BPO operations, processes and performance indicators.
- Strong planning and organizational skills, with the ability to coordinate multiple priorities and stakeholders.
- Ability to identify risks, solve problems and drive actions with limited supervision.
- Strong client-facing communication, stakeholder management and presentation skills.
- Analytical mindset and ability to translate data into practical actions and recommendations.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
- Flexibility to work in dynamic environments and adapt to changing business priorities.
- Availability to travel within Romania and internationally.
- Project management, implementation or continuous improvement experience is considered an advantage.
Descrierea jobului
- Coordinates new client deployments, transitions, expansions and pilots through go-live, hypercare and BAU handover.
- Builds and tracks project plans, milestones, owners, dependencies, risks and operational readiness.
- Liaises with Operations, Recruitment, Training, Quality, WFM, HR, IT, BI, Finance, Legal, Admin/Facility, Marketing and Business Development.
- Maintains project governance, drives action closure and escalates risks, blockers and critical decisions.
- Acts as a key point of contact for clients and internal stakeholders within assigned projects.
- Supports RFI/RFP processes, solution design, client presentations and visits with operational input and implementation plans.
- Leads or supports cross-functional projects and business improvement initiatives.
- Provides Operations Manager back-up when assigned, including team coordination, performance follow-up and resource alignment.
- Reviews operational data and KPI/SLA performance, coordinating improvement and stabilization plans.
- Prepares business reviews, management updates and executive summaries.
- Ensures compliance with company policies, contractual commitments and data protection standards.
Descrierea companiei
Tp is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Tp Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
