Candidatul Ideal
Requirements
- 4–5 years of experience in Surveillance or Risk/Fraud roles within the iGaming industry, with at least 2 years in a leadership or supervisory position.
- In-depth technical knowledge of surveillance systems, video monitoring consoles, and fraud detection.
- Proven analytical skills, particularly in identifying irregularities in online gaming or roulette wheels.
- Proficiency in Microsoft Office 365 (especially Excel, Teams, Word).
- Excellent written and verbal communication in English, with experience in creating structured reports.
- Flexibility to work in shifts (including weekends and holidays) across a 24/7 schedule.
- University degree in a relevant field.
Nice to Have
- Familiarity with advanced surveillance software tools.
- Experience using data analysis platforms such as Tableau or SQL.
- Understanding of bonus structures and performance KPIs.
- Fluency in a second language for broader communication across regions.
- Strong presentation, organizational, and conflict-resolution skills.
Descrierea jobului
The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team, ensuring smooth collaboration, effective monitoring, and timely incident resolution. This role acts as a vital communication link between Surveillance Operators, Game Integrity, and Risk and Fraud Management, promoting best practices and procedural compliance. The ideal candidate brings strong technical acumen, proven leadership experience in the gaming industry, and the ability to operate in a fast-paced, 24/7 environment.
Key Responsibilities
- Analyze and verify reported incidents from the studio, escalating as needed and supporting evaluations or disciplinary actions.
- Oversee testing and performance validation of surveillance systems, collaborating with QA and development teams.
- Monitor online and physical environments to detect suspicious or non-compliant activities.
- Maintain detailed logs and reports for incident tracking, performance evaluation, and operational transparency.
- Coordinate fair task distribution, handle live escalations, and support decision-making during critical cases.
- Mentor and train Surveillance Operators to ensure professional growth and alignment with company standards.
- Contribute to monthly bonus reviews and performance evaluations by verifying task completion and sanction justifications.
Benefits
- Competitive Salary with high performance-based bonuses.
- Paid training to ensure you are well-versed in the company’s quality standards and procedures.
- Free daily meals.
- Gym benefit after 6 months.
- Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
- Private health care insurance.
- “Refer a Friend” Bonus.
- Career Development: growth opportunities within an international tech company.
Descrierea companiei
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.
Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.
At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.
To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.
Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!
