Support Engineer (ITALIAN) - determined period 3 months

Who are you?

Are you an ultimate team player who will support a pleasant environment within the team?

As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.

Want in? Let’s see:

• Do you speak both Italian and English at advanced level? Then we’re good to go!
• If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
• You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
• If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
• You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!

Imagine a day at Stefanini - Take a look!

• You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
• You will log in remotely to clients’ computer in order to solve the software issues easily;
• You will document the issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;

You will be awarded for your success with:

• Longterm collaboration: Contract for unlimited period of time;
• Longer vacations: Up to 27 days Annual Vacation;
• Learning opportunities: IT and Soft skills training provided by our specialists;
• Bonus for referring new colleagues;
• Health benefits: Private Medical subscription; Massage rooms in our office;
• Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
• Tailored Career Path;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.



What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity.

In case you need further information, just send us a message at recruitmentEMEA@stefanini.com and we'll be happy to assist!

About us:

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
We want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.
If you suspect you've been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification.
Key Points to Remember:
* Legitimate job offers only follow interviews conducted with our hiring managers or clients.
* We will never ask for payment at any stage of the recruitment process.


Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.