1st Level Service Desk Engineer
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Candidatul Ideal
Technical degree (IT, Telecom)
Unix/Linux OS basic command line experience entry level
Shell (sh) scripting experience or other scripting languages - entry level
SQL basic commands
Manage instructions & procedures
Applying expertise & technology
Work experience with similar Business Support systems is a plus
Fluent English (spoken and written)
Italian speaker (Nice to have/ willing to learn)
Other competences: communication skills, attention to details, problem solving attitude, ability to work in a dynamic environment
Descrierea jobului
Performing continuous service, status and performance monitoring to proactively detect possible failures and act upon them to ensure 1st level restauration and recovery
Daily preventive checks on the Business Support systems.
Daily reports
Monitoring and primary analysis of daily/monthly flows, processes, and alarms.
Check availability of the applications. Act upon when issues occur in a timely manner.
Analyze and solve standard problems and events in the area of work area based on the existing procedures and in case the procedures are missing or are incomplete notify the proper BackOffice
Incidents lifecycle
Ticket handling
Descrierea companiei
Here are some of our benefits:
25 + vacation days and additional 2 days off per year for personal time;
Flexy time and hybrid ways of working, with additional support for home office from the company;
Medical subscription for you and your close family;
Life and accidents insurance coverage;
Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);
Short and long term variable pay plans available company wide;
Other programs:
rewards and recognition program to appreciate and be inspired by others;
refer a friend and choose to work with those close to you;
internal communities of CSR Volunteers and sports teams;
Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating game-changing technology and services that are easy to use, adopt, and scale, making our customers successful in a fully connected world.
Ericsson Romania
Since 1994 when the official subsidiary was first set in Romania, Ericsson has been an essential partner for local telecommunications market players and has made substantial contributions to the industry’s development. From installing thousands of km of optic fiber to introducing the first GSM mobile networks, as well as the first 3G, 4G and 5G networks. In fact, Ericsson is the only technology provider who has deployed equipment for all 4 generations of mobile telephony in Romania, starting with the NMT system in 1994 and up to today’s 5G networks.
Ericsson has around 2,700 employees in Romania, working in the Global Site and in the local commercial team. Our team of leaders, strong professionals and young specialists are providing Networks, Managed Services, Digital Services and emerging business solutions for local service providers, and also Networks and IT operations, Application Development and Maintenance and optimization services for communication service providers all over the globe.