Specialist Retail Service Desk - German Speaker (Hybrid)

You will deal with a limited number of clients with whom you will develop a client relationship, you will receive information requests only from this group of limited clients.


To Join Our Team You Will Need:

Bachelor's degree in Business/Economics, Computer science, Engineering or related subject 1-3 years’ experience in customer services. Excellent communication skills, both verbal and written; ability to explain technical information clearly. Customer service and problem solving skills, analytical and process-oriented approach, ability to perform diagnostic tests Collaborative team spirit; ability to work flexible working hours as needed on special occasions Good command of German/English.

Principle Duties And Responsibilities

Ensure customer satisfaction and provide solutions: Receive, log, categorize, prioritize, diagnose and resolve customer issues / requests via email, phone or other defined communication channels (first and second level support). Follow standard Service Desk operating procedures and accurately log all Service Desk tickets using the defined tracking software. Redirect issues / requests that cannot be resolved by the customer support team to the appropriate resolver groups. Follow-up with resolver groups to ensure resolution within service level agreements. Ensure accurate documentation of all requests, issues, workarounds, working instructions and documentation database.




If You Join Us, You Will Enjoy

Competitive salary package Free private medical services Flexible benefits from your favorite brands available on flexible benefits portal 25 vacation days/year Referral bonuses for new hires recommended by you WFH & Flexible Working Hours Discount price to purchase Goodyear tires Free access to the Bookster library Discount on products and services through agreed partnerships.