Publicat 10 Ian 2020 | Reactualizat 09 Feb 2020 | Expiră 10 Feb 2020

Software Support Specialist

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Who We Are
Ecrion Software, based in Rockville, MD, provides innovative Customer Communications Management (CCM) solutions designed to help organizations better engage with their customers. Visit to learn more.

Who You Are
Ecrion Software is looking for a Software Support Specialist with strong communication and technical skills. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.

Descrierea jobului

The Software Support Specialist is responsible for resolving and troubleshooting, providing solutions and workarounds to customer issues through email or telephone, diagnosing software faults, prioritizing issues, and relaying information between customers and the Development & QA teams.

Job Requirements:

  • Relevant experience in a similar position;
  • Excellent language skills in English, both spoken and writing;
  • Bachelor’s degree or ongoing studies in Computer Science;
  • XML, XPath working knowledge
  • Basic C++/C# knowledge
  • HTML, CSS knowledge – basic (must), medium or higher (preferred)
  • Fast learner;
  • Polite, Team Player;
  • Problem solver;
  • Excellent troubleshooting skills
  • Analytical thinker;
  • Able to learn and utilize new concepts/methods
Nice to Have:
  • XSL, XSL-FO knowledge
  • Basic object-oriented programming (OOP)
  • JavaScript knowledge
  • Experience using help desk systems (e.g. Zendesk)OS systems knowledge (Windows, Linux)

Descrierea companiei

Interested and qualified applicants should reply to this post by submitting a cover letter and current resume/CV for immediate review and consideration. All applications are kept in confidence.

Ecrion Software provides:

  • Excelent salary and bonuses;
  • Plenty of benefits and perks (medical services, team building and social activities, monthly team lunches)
  • Outstanding work-life balance, including flexible hours, work from home, etc.
  • Modern headquarters located near Grozavesti campus
  • International working environment
  • Career progression
  • Countless opportunities and plenty to learn

Ecrion's suite of products includes visual, easy-to-use design applications and the most powerful aggregation and rendering engines available. With over 1000 customers worldwide, Ecrion’s solutions have the proven functionality and agility to help organizations across industries and revenue bands to transform mission critical challenges into drivers of value and efficiency.

Visit for more details.

Software Support Specialist  -  Ecrion Romania

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