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Who We Are
Ecrion Software, based in Rockville, MD, provides innovative Customer Communications Management (CCM) solutions designed to help organizations better engage with their customers. Visit http://www.ecrion.com to learn more.
Who You Are
Ecrion Software is looking for a Software Support Specialist with strong communication and technical skills. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem.
The Software Support Specialist is responsible for resolving and troubleshooting, providing solutions and workarounds to customer issues through email or telephone, diagnosing software faults, prioritizing issues, and relaying information between customers and the Development & QA teams.
Interested and qualified applicants should reply to this post by submitting a cover letter and current resume/CV for immediate review and consideration. All applications are kept in confidence.
Ecrion Software provides:
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