ServiceNow System Administrator

The ServiceNow Administrator is to provide support to the Managed Services ServiceNow Platform for the customers that we have. This position will assist in developing the ServiceNow strategy by providing technical insight as it applies to the design and support of ServiceNow. This position will also be responsible for working with clients to integrate ServiceNow with clients' Service management tools, do testing when required and offering a people oriented and also a technical customer support experience.
You are part of an Agile Service team, and are committed to improve and secure the quality of our customers' products. You will participate in all the Scrum meetings like stand up, demo and retrospectives.

Key Responsibilities:

• Adapt existing ServiceNow modules and business flows to changing customers' business needs;
• Writing of documentation and procedures;
• Reporting on progress, issues and problems to the supervisor; providing lessons learned and giving suggestions to optimize the work processes;
• Perform day to day support, administration and maintenance of the ServiceNow multi-domain platform;
• Monitor systems integration and process automation;
• Work closely with business users to build requested items using workflows to manage processes from the client to fulfillment teams;
• Perform testing of ServiceNow updates and new releases;
• Configure and enhance all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary;
• Strong ability to identify system deficiencies and recommend solutions and continual service improvement;
• Ability to effectively absorb information from various sources, then analyze and examine data in detail in order to draw appropriate conclusions;
• Implementing corrective actions;
• Fix possible incidents/defects in ServiceNow modules or escalate to development if necessary.

Job Requirements:

• 6 months to 1 year of hands-on JavaScript experience or HTML not required but is a plus;
• At least 1 year of experience in IT Service Delivery or similar experience in an administrator role;
• Experience with ITIL or having an ITIL Foundation Certification is a plus;
• Strong problem solving, priority setting and collaboration skills;
• Good organizational and analytical skills. Possess creative ability, consulting skills;
• Ability to work independently with minimal direction.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

What we offer?
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:

• Soft skills and technical training for current and emerging products and technologies;
• Career development: opportunity to grow within the team;
• Special referral bonuses for recommending your friends;
• Private Medical subscription;
• A monthly budget for flexible benefits program;
• Extra vacation days;
• Flexible working hours and work from home, aligned with project needs;
• Friendly team who is eager to meet you.

Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.

About us
We are a Brazilian company with over three decades of IT expertise, focused on making the digital transformation dream a successful reality for our clients.
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile. If you are somebody who enjoys working in a fast-paced environment, who likes to experience the newest technologies but, at the same time, keeps a grasp on the well-established ones, then join us in the conversation about relevant software development.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace.
Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.