Service Desk Agent with German (Remote/Hybrid)
Anunț verificat
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Candidatul Ideal
- Ideally University education, preferably technical degree, or Microsoft certifications
- Awareness of Microsoft Operating Systems local and remote administration and Microsoft
- Office family applications
- Experience of providing remote IT support is an advantage
- Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
- Excellent communication and customer service skills
- Fluency in German and English language
- Flexibility to work shifts
Descrierea jobului
The Service Desk Agent advises and assists users over the phone/chat/ email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
- Manages customer interactions & records reported issues in the ITSM
- Identifies issues, apply fixes and investigate root causes using internal instructions.
- Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
- Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
- Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Benefits
- Our people are the most critical component of our long-term success and their health and wellbeing are our priority.
- You will enjoy a comprehensive, locally competitive benefits package
- Working for a top 5 company in the industry worldwide
- Company culture focused on the employee wellbeing
- The opportunity to grow a career in Monitoring/Infrastructure
- Learning & Development platforms
Descrierea companiei
La NTT DATA Services, stim ca, daca ai persoanele potrivite la bord, orice este posibil.
Calitatea, integritatea si angajamentul angajatilor nostri au fost factori cheie in cresterea si prezenta pe piata a companiei noastre. Angajand cei mai buni oameni si ajutandu-i sa creasca atat profesional, cat si personal, asiguram un viitor stralucit pentru serviciile NTT DATA si pentru oamenii care lucreaza aici.
NTT DATA Services este o divizie a NTT DATA Corporation, furnizor global de servicii IT din top 10 cu peste 130 000 de angajati in peste 50 de tari. Excelam in imbinarea experizei IT si a afacerilor cu decenii de know-how din industrie si oferim unul dintre cele mai complete portofolii de servicii din industrie, concepute pentru a moderniza afacerea si tehnlogia pentru a oferi rezultatele care conteaza cel mai mult pentru clientii nostri.
La NTT DATA Services, obtinem rezultate care ii mentin pe clientii nostri cu un pas inainte in aceasta lume dinamica digital. Cu sediul central in Plano, Texas, echipa NTT DATA Services numara peste 50 000 de profesionisti din intreaga lume, oameni ce lucreaza cu clientul pentru a aborda provocarile de astazi si cele de maine. Migram in cloud, reinventam experienta clientilor, eficientizam procesele de afaceri si actualizam infrastructura imbatranita. Suntem mai mult decat un furnizor traditional de servicii IT. Cultura noastra pune clientul pe primul loc, iar pentru asta, ne concentram pe servicii IT de inalta calitate si livram procesele, sistemele si resursele care au un impact optim asupra productivitatii acestora.
Avem aliante strategice cu lideri tehnologici, inclusiv Dell Technologies, HP, IBM, Microsoft, Oracle, Salesforce si SAP pentru a putea oferi servicii agnostice de produse și modele de angajament flexibile. Pentru o orientare strategica, dar practica si pentru rezultate tangibile in afaceri, la NTT DATA Services aplicam previziuni pentru fiecare angajament si lucram in echipa pentru a simplifica complexitatea afacerilor si a tehnologiei, dar si pentru a oferi informatii, solutii si rezultate excelente.
Suntem NTT DATA Services, furnizorul global de top din domeniul serviciilor IT!