Senior Solutions Architect ( Amazon Connect)

• Amazon Connect Expertise: Experience with IVR, Lex, Lambda, Contact Lens, IAM, SSO, Power BI.
• Cisco UCCE Knowledge: Deep understanding of ICM, CVP, Finesse, CUCM, SIP trunking.
• Telephony & Networking: Familiarity with SIP, PSTN, DECT, UDP 3478, VPN, QoS.
• Integration Skills: Proven ability to integrate CRM (e.g., Salesforce), APIs, and custom agent interfaces.
• Documentation: Skilled in producing architecture blueprints, SOPs, and technical specs.
• Soft Skills: Strong leadership, stakeholder communication, problem-solving, adaptability, and coaching mindset.

Are you open to new career opportunities in Poland? Explore Bayer’s job offers and take advantage of our relocation package for international candidates.

For Digital Hub Warsaw, we are looking for:

AWS Connect Senior Solutions Architect to lead to the transformation of our enterprise contact center infrastructure. This role bridges business needs with technical execution, driving the migration from Cisco UCCE to Amazon Connect while ensuring scalability, security, and innovation. You will operate as a versatile leader – a Visionary (setting future communication strategy), Architect (designing effective solutions), Catalyst (driving innovation), and Coach (mentoring teams) – to transform our contact center landscape in a dynamic, growth-oriented environment.

Key Responsibilities:

• Architect and deploy cloud contact center solutions using Amazon Connect.
• Lead migration from Cisco UCCE to AWS Connect, including discovery, design, pilot, and cut-over phases.
• Integrate telephony, IVR, agent desktop, CRM, and reporting systems.
• Ensure compliance with security protocols (PCI-DSS, VPN, encryption).
• Collaborate with IT teams, vendors, and business stakeholders to align technical solutions with strategic goals.
• Drive innovation through AI, chatbots, and analytics.
• Create and maintain architecture diagrams, SOPs, and technical documentation.

What do We offer:

• Tailored-made support in relocation to Warsaw when needed
• A flexible, hybrid work model
• Great workplace in a new modern office in Warsaw
• Career development, 360° Feedback & Mentoring programme
• Wide access to professional development tools, trainings, & conferences
• Company Bonus & Reward Structure
• VIP Medical Care Package (including Dental & Mental health)
• Holiday allowance ("Wczasy pod gruszą")
• Life & Travel Insurance
• Pension plan
• Co-financed sport card - FitProfit
• Meals Subsidy in Office
• Additional days off
• Budget for Home Office Setup & Maintenance
• Access to Company Game Room equipped with table tennis, soccer table, Sony PlayStation 5 and Xbox Series X consoles setup with premium game passes, and massage chairs

Digital Hubs at Bayer is a global ecosystem of technology teams that support Bayer's digital transformation in the areas of Crop Science, Pharmaceuticals, and Consumer Health. Operating in a model of one, interconnected ecosystem (among others: DHub Warsaw and DHub India), Digital Hubs create scalable platforms, cloud solutions, data & AI and digital products used globally.

Digital Hub Warsaw is one of the key elements of this ecosystem. It's where engineers, architects, data scientists, and product teams work on Microsoft Azure-based solutions that make a real difference in the lives of patients, doctors, and farmers, in line with Bayer's mission: "Health for all, Hunger for none".

In Warsaw we focus on, among others:

• advanced cloud and platform architectures,
• large-scale data processing,
• AI/ML solutions implemented in production,long-term
• development of enterprise platforms.