Senior Collection Specialist with French

• Fluent French and English is essential.
• Prior collections with direct debtor contact experience.
• Experience working with a large, global finance team or BPO firm is an advantage.
• Strong relationship management skills and ability to influence decision-making among senior stakeholders within a matrixed environment.
• Strong financial acumen and analytical thinking.
• Strong working knowledge of SAP S4 accounts receivable capabilities.
• Excellent communication skills with the ability to challenge & collaborate.
• Excellent Google suite & MS Office skills.

• Perform the day-to-day shared services collections function within the defined process standards.
• Proficiency in AR reporting including debtors aging, unapplied cash etc.
• Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger.
• Communicate with customers via verbal and e-mail communication.
• Resolve open cases with haste to enable timely reporting.
• Responsible for recording and performing internal investigation to support customer resolution of identified issues.
• Liaise with internal teams to understand if accounts should suspended / reactivated.
• Calculate overdue interest in dunning letters, based on customer type.
• Prepare and pass non-collectable debtors to litigation / third party team.
• Work closely with the Credit Provider and Financial Controllers to follow the guidelines outlined in the Credit Policy.
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required.
• Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required.
• Resolve disputes by working with internal teams and/or the customer to verify information.
• Assist in ad-hoc projects relating to the company.
• Perform all other duties as assigned or required.
• Continuously look for and create more efficient processes and implement improvements.

EXL (NASDAQ: EXLS) is a business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into the increasingly digital operations . EXL provides operations management, decision analytics and technology platforms to organizations across multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL's expertise in transformation, data science, and change management helps make business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, EXL looks deeper at the entire value chain to integrate strategies with impact. EXL leverages its highly qualified and experienced professionals at its offshore, near-shore and onshore to address the clients’ present challenges and deliver them immediate business impact and long term financial value. EXL was incorporated in 1999 and has its headquarters based in New York City. Ever since then, the Company operates more than 54 delivery centers in India, the Philippines, USA, Colombia, South Africa, Australia, and also in Czech Republic, Romania, Bulgaria. EXL also holds sales offices in New York, New Jersey and London. Find additional information about EXL at www.exlservice.com.